Partnership Key Account Manager, Indonesian

2 weeks ago

Jakarta, Indonesia Exness Careers Full time

With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 3 trillion USD in monthly trading volume.

**Your role at Exness**:
You will be part of a specialized, client-facing department focused on providing an exceptional level of care to high-value clients and partners through a value-driven, relationship-based approach. As a key frontline function within the company's growth strategy, you will grow and manage your own portfolio of clients, providing relationship management and support throughout the partner client user journey. You can begin working remotely from your home city or any other location and relocate to Southeast Asia after the first 2 or 3 months.

**You will**:

- Act as the primary point of contact between clients and our company.
- Formulate and articulate market specific strategies, competitive analyses, and growth strategies, including collaborative initiatives with teams such as Internal Marketing and Loyalty Campaign, as well as our Event teams.
- Direct customers to a specific outcome through company approved communication channels.
- Prepare activities utilizing available tools, reports, action items, and business insights to enable a productive sales activity.
- Establish, develop, and maintain business relationships with current and prospective customers to generate new business for our products and services.
- Keep customers up to date with our developments to ensure they receive the highest level of service.
- Tend to customers' needs and concerns to offer the best solutions and alternatives to them.
- Engage with the client following the sales process and practices defined for that opportunity.
- Coordinate and manage issue resolution.
- Participate in related industry and partner events such as expos, conventions, training, and seminar sessions.
- Ensure compliance with and adherence to our business, regulatory, and brand guidelines.

**What we expect from you**:

- Minimum of 3 years of experience in account management, preferably in financial services
- Native level of Indonesian and fluency in English, both written and verbal
- Sales-driven and result-oriented personality
- Experience working with Salesforce, Tableau, and other reporting tools
- Ability to work in a fast-paced environment, multitask with attention to detail, and meet deadlines
- Excellent communication and presentation skills
- Organizational and time-management skills
- Capacity to make decisions in a thoughtful yet timely manner
- Excellent persuasion and influencing skills
- Strong commercial mindset
- Problem-solving and critical thinking skills
- Willingness to travel approximately 20% of the time

**Nice to have**:

- Investment license or financial certifications

**What you can expect from us**:

- Competitive and attractive compensation
- Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
- Generous time off, including 21 days of annual leave and paid sick leave
- Allowance for sports club memberships or other physical exercise activities
- Holiday flight tickets and accommodation coverage (within the yearly limit)
- Meal and transportation allowance
- Education allowance for your children's school and kindergarten fees
- Outstanding team-building experiences and corporate parties

**Your journey after applying**:

- First interview (up to 45 minutes)
- Capability test (30 minutes)
- Test task (5 days)
- Final interview (1 hour)

**Sounds like you? Apply.**:

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