Senior Key Account Manager

5 days ago


Jakarta, Indonesia British American Tobacco Full time

**BAT is evolving at pace - truly like no other organisation.**

**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey**

**BAT is evolving at pace - truly like no other organisation.**

**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey**

**BAT INDONESIA IS LOOKING FOR A KEY ACCOUNT MANAGER**

**SENIORITY LEVEL**:Management Level

**FUNCTION**:Trade Marketing & Distribution Office

**LOCATION**:Jakarta**, **Indonesia

**ROLE POSITIONING AND OBJECTIVES**

Develop and implement account plans in accordance to the trade marketing & distribution strategy.

Build strong relationship with Key Accounts to ensure execution of Account Plan

**Reports to**:Head of Customer Management

**Geographic Scope**:Local

**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Define a medium and long-term strategy for key accounts with a clear understanding of their decision-making processes, strategy and expansion plans
- Develop and implement a key account plan in order to maximise volume, profit and share performance
- Develop and maintain business relationships/ partnerships with key accounts
- For each key account:

- Define objectives (e.g.: increase share by 10%)
- Recommend approach (e.g. delivery frequency, call frequency)
- Define merchandise policies (e.g. type of product dispenser)
- Define retail planogram guidelines
- Define customer trading terms (e.g.P4P, P4C, etc) in the commercial planning
- Ensure objectives in terms of availability, visibility, volume, margin, quality and customer price of products are achieved for key accounts
- Jointly develop trade programmes and business review with Distributor and Regional Managers to meet objectives set for key accounts’ outlets within regions
- Assess business performance of BAT and competitors in key accounts in order to enhance effectiveness of developed trade programmes
- Provide directives to distributor regional teams to ensure agreed service level with key accounts
- Manage budget for trade programmes developed for key accounts
- Propose goals and KPIs for key accounts and track ongoing results
- Minimise commercial risks
- Gather/ generate innovative ideas for enhancing trade programmes and develop innovative approaches for key accounts
- Identify and develop business opportunities in strategic accounts

**WORKING RELATIONSHIPS**:
Internal:

- (Sales Planning) - Responsible for forecasting sales volumes for KA Channel
- (M. Finance) - Manage account budget & collaborate with Marketing Finance to define account budgets agree spend objectives and track spend on quarterly basis
- (Brand)
- Coordinate with brand to ensure marketing investment are consistent with objectives and successfully implemented in the trade. Provide insights around key accounts to Brand Managers in the development of brand programs
- (DSI) Work closely with DSI to provide KA market insights
- (Business Development) Co-operate with BD to define merchandising standard by channel of each Key Account. Assist in the development of POP material specific for key accounts, Including optimizing the trade investment for area/unit/channel
- (Trade) Accountable for the achievement of volume and market share target. Align key account programs with corporate volume and share objectives

External:
External Engagements (KA):

- Manage, Negotiates Trading Terms and build strong business relationships with Modern Trade ( Review and renegotiate contract renewal)
- Engage with Account mid to Senior Leadership.
- Prepare and conduct business review with accounts
- Develop and agree joint customer business plans with accounts to deliver agreed trading terms, volume, profit, and market share

External Engagements (Distributor):

- Set strategic plans with BD and distributor manager for regional key account customers by category.
- Co-operate with Distributor team to achieve targets of share and sales volume by key accounts.
- External Engagements (MD) & Field Engagements
- Ensure category planograms, merchandising guidelines, rotation and new line introduction guideline implemented.

**ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE**
- Strong knowledge, experience and understanding of FMCG business model especially for Key Account Management in FMCG sector.
- Experience in handling large accounts such as alfamart or indomaret will be a plus point
- Strong analytical, customer relationship and negotiation skills
- Ability to operate independently whilst being results-oriented
- Should have a Bachelor’s / Masters or an equivalent degree
- Commercial acumen thinking
- Demonstrate strategic thinking & right level of attention to detail.
- Good communication and presentation skill to influence Internal and external stake holder.
- Acknowledged and proven verbal and written communication skills
- Ability to maintain a high l



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