Customer Experience Manager

1 day ago


Bandung, Indonesia PERSOLKELLY Indonesia Full time

3+ years working experience as Customer Experience / Service Manager or Customer Relation Manager, preferably with experience in Start Up / Digital companies
- Capability to make strategic plan (upcoming 1-2 years) and SOP to improve Customer Service/Relation
- At least Bachelor's Degree with English skill and experience in handling big team (at least 20 CS and above)

PERSOLKELLY Indonesia is currently assisting one of our clients in Retail industry who is looking for Customer Experience Manager - English that will be placed in Bandung with below criteria:
**Job descriptions**:

- Manage, supervise, and develop Customer Service department
- Organize, plan, and monitor a company’s customer service department to ensure optimized interaction between a company and its customers
- Developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction
- Establish channel communications for collecting customer insight / needs about service & product which provided by company

**Job qualifications**:

- Have 3+ years working experience as Customer Experience / Service Manager or Customer Relation Manager, preferably with working experience in Start Up / Digital company (huge advantage) with team consisting of at least 20 CS
- Bachelor's degree in business administration/ management, marketing communication, or related areas
- Able to make a strategic plan (1-2 years) and implementation to improve customer relation & services
- Able to make SOP / work rules for handling customer complaints or related issue for improving customer services
- Strong to build communication, relation & negotiation for handling customer's complaints
- Can supervise & improving team for giving excellent service
- Has CRM (membership) handling experience
- Strong understanding, empathy, and sense about users & market trend
- Strong analytical, quantitative, and qualitative problem-solving skills

Only English CV will be processed further

553217



  • Bandung, Indonesia PERSOLKELLY Indonesia Full time

    **Location**: - Bandung- Bandung**Work Type**: - Full Time- 3+ years working experience as Customer Experience / Service Manager or Customer Relation Manager, preferably with experience in Start Up / Digital companies - Capability to make strategic plan (upcoming 1-2 years) and SOP to improve Customer Service/Relation - At least Bachelor's Degree with...


  • Bandung, Indonesia Gold's Gym Full time

    **Requirements**: - Maximum 29 years old - Proven customer support experience for at least 1 years or experience as a Client Service Representative - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively - Work...


  • Bandung, Indonesia Gold's Gym Full time

    **Requirements**: - Proven customer support experience for at least 1 years or experience as a Client Service Representative - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively - Work Shifting - Willing to be...

  • Experiment Manager

    7 months ago


    Bandung, Indonesia Evermos Full time

    **Responsibility**: - Responsible for setting up the experimentation center - Responsible for creating a playbook for experiment driven initiatives - Responsible for planning and prioritizing the experiment list - Responsible for ensuring the implementation of experiment driven initiatives - Responsible for administering all experiment - Responsible for...


  • Bandung, Indonesia Exely Full time

    Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed...


  • Bandung, Indonesia Torch.id Full time

    Job Overview: We are looking for a Customer Service Coordinator to join our growing team! As a Customer Service Coordinator, you will play a vital role in providing exceptional customer service and ensuring smooth and efficient interactions between the brand and its customers on marketplace, webstore, and other channels. Job Role: - Order Management:...

  • Customers Service

    4 months ago


    Bandung, Indonesia PT VALDO SUMBER DAYA MANDIRI AREA JAKARTA Full time

    About the Assignment: - Guide our consumer and partners in using our products - Manage service enquiries and disputes arising from our consumer and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community building efforts with our consumer and partners - Support project from all verticals...

  • Customer Service

    4 weeks ago


    Bandung, Indonesia PT SPC Full time

    About the Assignment: - Guide our consumer and partners in using our products - Manage service enquiries and disputes arising from our consumer and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community building efforts with our consumer and partners - Support project from all verticals...

  • Customer Service

    7 months ago


    Bandung, Indonesia Sinergi Performa Cipta Full time

    About the Assignment: - Guide our consumer and partners in using our products - Manage service enquiries and disputes arising from our consumer and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community building efforts with our consumer and partners - Support project from all verticals...

  • People Journey

    2 weeks ago


    Bandung, Indonesia Evermos Full time

    This role is responsible for designing and implementing engagement strategies that will enhance team member experience, foster a culture that embodies our core values. You will be an excellent fit for this exciting opportunity if you love to think holistically about employee experience, and believe that people are at the core of a company's success.- -...

  • Customer Service

    7 months ago


    Bandung, Indonesia Sinergi Performa Cipta Full time

    30912 Job Desc: - Guide our consumer and partners in using our products - Manage service enquiries and disputes arising from our consumer and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community building efforts with our consumer and partners - Support project from all verticals...


  • Bandung, Indonesia TORCH Full time

    Job Requirement: 1. Bachelor's degree in Marketing, Business, or a related field (Master's degree is a plus) from a reputable university with min. GPA of 3.00/4.00. 2. Min. 10 years of total experience in CRM, data analyst, and digital marketing, with min. 5 years of experience in leading CRM team. 4. Proficiency in statistical analysis tools, data...

  • Customer Service

    7 months ago


    Bandung, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - Min D3/S1 any major With GPA 2,75 - Clear Articulation and good communication in Bahasa - Experience in customer service area and sales area - Typing skill with WPM 50 & Accuracy 90% - Sense Of Empathy - Energetic and agile - Min. Fresh graduate and max 2 years in the same position (entry level) - Attention to detail - Adaptive to...

  • Customer Service

    7 months ago


    Bandung, Indonesia Valdo Sumber Daya Mandiri Full time

    About the Assignment: - Guide our consumer and partners in using our products - Manage service enquiries and disputes arising from our consumer and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community building efforts with our consumer and partners - Support project from all verticals...


  • Bandung, Indonesia PT Ordivo Teknologi Indonesia Full time

    Support to managing articles, tutorials, and FAQS to help customers troubleshoot issues. - Assisting support to the Customer Success team in various tasks, such as managing support tickets. - Participate to gathering and analyzing data to identify trends. - Assisting in the design of tools and processes that can increase the efficiency of the Customer...

  • Service Manager

    4 weeks ago


    Bandung, Indonesia PT Jabarano Jaya Buana Full time

    **Requirements**: - A bachelor’s degree in management, hospitality, banking or a related field. - 3-5 years of experience in service management or a related role, with knowledge of service management principles, processes and best practices. - Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive...


  • Bandung, Indonesia No Risk Designs Full time

    **Intake Specialist** **Company**: No Risk Designs **Location**: Remote (USA-based, EST hours) **Type**: Full-Time No Risk Designs is seeking a detail-oriented and compassionate Intake Specialist to be the first point of contact for potential clients. As an Intake Specialist, you’ll handle incoming calls, assess client needs, and ensure a seamless...

  • Customer Service

    4 months ago


    Bandung, Indonesia Magada & Co Full time

    **Job Desc**: - Guide our consumer and partners in using our products - Manage service enquiries and disputes arising from our consumer and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community building efforts with our consumer and partners - Support project from all verticals including...


  • Bandung, Indonesia Muslimah Basic Bandung Full time

    Customer Relationship Management (CRM) - Perempuan - Min. Pendidikan SMA/sederajat - Memiliki pengalaman mínimal 1 tahun/ Freshgraduate dipertimbangkan - Mempunyai skill komunikasi yang baik - Cekatan, detail, berorientasi pada target - Memiliki skill leadership yang kuat - Dapat bekerja dalam tim - Domisili Cisaranten, Arcamanik, Antapani, Ujung Berung,...

  • Service Manager

    3 weeks ago


    Bandung, Indonesia PT. Jabarano Jaya Buana (Jabarano Coffee) Full time

    Job Description: - Leading and managing the service department, ensuring efficient service delivery and customer satisfaction. - Excellent customer experience and engagement in F&B Restaurant. - Achieving Monthly Sales Target - Generating sales leads and building and sustaining positive business relationships. - Developing and implementing service...