Senior Customer Experience Officer

4 weeks ago


Bandung, Indonesia Gold's Gym Full time

**Requirements**:

- Proven customer support experience for at least 1 years or experience as a Client Service Representative
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Work Shifting
- Willing to be placed in Ciwalk Bandung

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Keeping records of customer interactions, transactions, comments, and complaints
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support

Ability to commute/relocate:

- Bandung: Reliably commute or planning to relocate before starting work (required)



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