Product Manager Omnichannel

6 days ago


Jakarta, Indonesia Mekari (PT. Mid Solusi Nusantara) Full time

Are you passionate about solving customer problems and creating exceptional solutions? Do you thrive in a fast-paced, innovative, and customer-centric environment? Join our growing team as a Product Manager and help shape the future of customer management through our industry-leading Omnichannel CRM platform

What You’ll Do:
As the Product Manager for our Omnichannel Module, you will take ownership of the end-to-end product lifecycle of our omnichannel messaging platform. You will work closely with engineering, design, data, and customer-facing teams to build a seamless, interactive, and efficient managing customer experience for our users. Your mission is to ensure businesses using our platform have a world-class tool to communicate with their customers and drive decision-making.
- Own the Product Vision: Define the roadmap and strategy for managing customer solutions that connect our clients with their customers seamlessly
- Understand Customer Needs: Dive deep into SMBs and enterprise customers’ challenges, gather insights, and translate them into actionable and innovative product requirements
- Collaborate with Cross-functional Teams: Work closely with engineering, design, researchers, marketing, and sales teams to ensure product features are delivered on time and meet quality expectations
- Data-Driven Decision Making: Leverage data analytics, customer feedback, feature adoptions, and competitive analysis to iterate and improve product offerings
- Stay Agile: Adapt quickly to market changes, shifting priorities, and evolving customer needs while maintaining focus on long-term goals.
- Launch & Monitor: Lead the go-to-market strategy for new features, ensuring clear communication with customers and internal teams. Measure product success post-launch and continuously optimize the experience

What We’re Looking For:

- Experience: 3+ years of product management experience, ideally in omnichannel CRM or SaaS platforms that deal with customer management
- Customer-focused mindset: A focus on solving customer problems and delivering value through user-friendly solutions
- Technical Acumen: Adequate technical knowledge to collaborate effectively with engineers to make informed decisions about implementation trade-offs, and contribute to solution design
- Communication: Ability to communicate ideas clearly and articulating complex concepts to various stakeholders
- Agile in Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced, ever-changing environment, focusing on execution and results
- Critical Thinking: Strong analytical and problem-solving skills, with the ability to navigate complex challenges using data and analytics
- Data-Driven Approach: Proficiency in using data to make informed decisions and measure success.
- Monitoring: Understand simple SQL to conduct self-query for feature adoption and provide insight to different stakeholders

Preferred Qualifications:

- Experience working in fast-growth tech companies
- Exposure to chatbot or AI is a plus
- Exposure to CRM integration is a plus



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