Quality Control Advisor Ii

4 months ago

Denpasar, Indonesia Marriott Vacations Worldwide Full time

JOB SUMMARY

The Quality Control Advisor II’s responsibilities include ensuring the Gallery Sales Team attains defined sales targets; financial and fiscal management; recruitment, development and retention of Sales Gallery Associates; external and internal customer satisfaction; and maintaining a positive community relationship. The key management objective is to achieve a minimum of 100% of targeted sales volume while ensuring high integrity and proper explanation of the Club during the sales process, as well as strong focus on cancellation rate, recruitment, training and support of all staff. Additionally, the Quality Control Advisor II will in certain cases be required to travel with the road show team to other countries from time to time for sales presentations.

**Key Performance Indicators**:

- Meet all budgeted financial targets and efficiencies in terms of revenues, overhead expenses and profitability (through focus on the line size and efficiency as well as use of FDB’s) for the Sales Gallery,
- Personnel sales efficiency meets sales management performance criteria,
- Ensure a high level of internal and external customer satisfaction,
- Development and mentoring of Associates for ‘career advancement’ to future sales and/or other leadership positions within the MVC AP Company,
- Sales Executive Retention percentages well within company guidelines,
- Actively recruiting new sales talent for the company

JOB SPECIFIC TASKS
- Ensure the profitability of the Sales Gallery by exceeding sales targets at or below budgeted costs, with a focus on ‘profitability’, rather than just on a ‘strictly volume driven’ basis through appropriate management of the sales team and their performance, control of cancellation rate and the appropriate use of FDB’s,
- Develop, maintain and enhance the MVCI ‘Culture of Excellence’ in all facets of the Sales Gallery operation, while building strong team values,
- Assist the Sales Manager in the overall management of the Sales Gallery including the development, training and mentoring of Sales team,
- Ensure that the appropriate number and quality of Sales team is maintained at all times to meet budgeted Guest tours. Take responsibility for the recruitment activity, training, development and performance measures of Sales team as appropriate,
- Coordinate and supervise the initial sales induction program with new Sales Executives to ensure a complete understanding of the sales process and MVC AP product offering.
- Supervise the daily operational aspects of the Gallery ‘Sales Floor’ through participatory Management,
- Conduct and/or supervise the daily ‘general’ sales meeting of no less than Thirty (30) minutes prior to the first presentation time, ensuring the content delivers a ‘strong motivational message(s)’ to ensure high energy, passion and enthusiasm are the key drivers of all Sales Executives as they commence their work day, practise the ‘praise in public, chastise in private’ principal in leading the sales team,
- Ensure each Manager inclusive of yourself conducts regular (at least twice weekly team) meetings and one-on-one training and performance reviews with their assigned Sales Executive Crew members,
- Assist the Sales Manager in conducting regular, at least twice weekly sales management meetings including New Member Liaison Associates to review both the week and period to date performance of the team as a whole versus budget targets, and to strategically plan out action steps and goals to ensure peak performance and budget attainment through high close percentage, reduced cancellation rates and average points per contract,
- Develop, conduct and supervise regular weekly formal group training sessions of all Sales Executives on selected aspects of the sales presentation, or other motivational, instructional topics, with the objective of ensuring the delivery and integrity of the sales process is not compromised or deviated from. Ensure consistency with MVC AP approved training, development and motivational programs,
- Mediate, counsel and resolve in a timely manner any issues between the Sales Executives, to ensure the ‘attitude and mood’ of the team is harmonious with a spirit of each Associate seeking to assist one another for a win-win situation, Ensure that ‘positive reinforcement and recognition’ is a regular part of your interaction with all Gallery Associates,
- Manage the sales floor during sales presentation times ensuring availability to assist Sales Executives, Guest tour flow is smooth and efficient,
- Manage the Daily Sales Executive ‘Rotation’, ensuring it’s set and accurate, maintain the Sales Executive’s Weekly & Period to date sales ‘Performance Board’, daily updating the board to enable all associates to be able to see actual production versus their weekly/period goals,
- Ensure that timely and effective formal performance reviews are conducted each period end, and also on a quarterly and ann

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