Sales Administrative
5 months ago
**Deskripsi lowongan**
**InTugas**:
**Management Account**:
- **Penjualan**: Membantu pelanggan dalam proses pembelian produk atau layanan, memberikan informasi tentang produk, menjelaskan fitur dan manfaatnya, serta menawarkan solusi yang sesuai dengan kebutuhan pelanggan.
- **Penanganan Pertanyaan dan Keluhan**: Menanggapi pertanyaan, masalah, atau keluhan pelanggan dengan cepat dan efektif, mencari solusi yang memuaskan untuk mempertahankan kepuasan pelanggan.
- **Pengelolaan Pesanan**: Memproses pesanan pelanggan, memastikan informasi pesanan yang akurat, dan mengkoordinasikan pengiriman atau pengambilan produk.
- **Pendokumentasian**: Merekam dan mengelola catatan komunikasi dengan pelanggan, termasuk pesanan, pertanyaan, keluhan, dan solusi yang diberikan.
- **Peningkatan Penjualan**: Mengidentifikasi peluang penjualan tambahan dengan mengenali kebutuhan atau keinginan pelanggan, dan menawarkan produk atau layanan tambahan yang sesuai.
- **Kolaborasi dengan Tim**: Berkomunikasi dan berkolaborasi dengan tim penjualan, pemasaran, dan dukungan pelanggan lainnya untuk meningkatkan pengalaman pelanggan secara keseluruhan.
- **Pelaporan**: Menyiapkan laporan berkala tentang kinerja layanan pelanggan dan pencapaian target penjualan.
**Analysis Report**:
- **Kemampuan Komunikasi**: Kemampuan verbal dan tulisan yang sangat baik untuk berinteraksi dengan pelanggan dengan efektif.
- **Penjualan**: Pengetahuan tentang produk atau layanan yang dijual, serta kemampuan untuk menjual dengan persuasif.
- **Pemecahan Masalah**: Kemampuan untuk mengidentifikasi masalah pelanggan dan menemukan solusi yang memuaskan dengan cepat.
- **Empati**: Kemampuan untuk memahami dan merespons kebutuhan dan perasaan pelanggan dengan empati.
- Memiliki Komunikasi yang Baik, Sopan dan Santun
- Teliti Problem Solving jika ada Customer yang Complain
- **Pengaturan Waktu**: Kemampuan untuk mengelola waktu dengan baik dan mengatasi tugas-tugas yang beragam dengan efisien.
**Kriteria yang dibutuhkan**:
- Pendidikan di bidang mínimal SMA
- Terbiasa menggunakan Laptop / Keyboard (WAJIB)
- Pengalaman sebelumnya dalam posisi serupa sebagai Administrasi atau Serupa dan Teliti
- Dapat Multi tasking dengan Customer 1 dan lainnya.
- Pemahaman yang kuat penggunaan Bahasa Indonesia yang Santun
- Kemampuan berpikir teliti dan adaptif untuk mengetahui kesalahan atau kelebihan suatu CRM (Customer Relationship Management)
- Memahami Industri Game Mobile (Mobile Legend, Genshin Impact, Dll)
- Gaming and Anime Enthusiast (a plus)
- Problem Solving dan Aktif
- **Dapat segera bergabung**
Jenis Pekerjaan: Penuh Waktu
Upah: Rp3.500.000 - Rp4.500.000 per bulan
Pay: Rp3,500,000 - Rp4,000,000 per month
Application Question(s):
**Education**:
- SMA/SMU/SMK (preferred)
**Experience**:
- Administrasi: 3 years (preferred)
**Location**:
- Tangerang (required)
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