Field Service Engineer

2 weeks ago

Jakarta, Indonesia BD Full time

The role will provide support for Jakarta and other West territory area.

We are **the makers of possible**

BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Why Join Us?**

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible**with us

**Job Summary**

The role will provide support for Jakarta and other West territory area, especially Key Account Customers in West Area. The role will be based in Jakarta.

**Main Responsibilities**
- Undertake product repair and installation on client premises.
- Provide training and technical advice to clients on instrument use, by telephone or in person.
- Investigate difficulties and solve faults arising from operation or utilization, either by telephone or on customer premises, and seek advice from Regional Service Engineer on unresolved fault and problematic instrument.
- Rectify problems, suggest solutions or arrange for repairs to be made.
- Provide important link between customers and sales/marketing.
- Monitor repairs in terms of the organization’s service/warranty cover and make suggestions as to product improvements.
- Recommend needs of spare parts, assists with monitoring requirements and keeping proper customer records.
- Carry out planned maintenance calls.

**Job Requirements**
- Bachelor Degree of Electro Engineering or Biomedical Engineering Degree with at least 4 years of field experience.
- Prior experience in a similar industry (ie: Diagnostic Instruments or Diagnostic Laboratories) is highly preferred
- Strong communication and interpersonal skills and able to work with multiple teams across different departments
- Team player
- The role will be based in Jakarta.
- At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting._

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Required Skills**:
Optional Skills


**Primary Work Location**: IDN Jakarta - Sudirman Square Office Towers

**Additional Locations**:
**Work Shift**: ID Standard (Indonesia)

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