Operations Associate

5 months ago


Jakarta, Indonesia lalamove Full time

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia and Latin America, and we need your help to get us there

As an operations geek, here we provide you the opportunity to make an impact by formulating and delivering initiatives that will improve the lives of our driver-partners. Your impact won't end there; you'll also monitor drivers' SOP and quality, and grow and maintain a high Quality driver community.
- THE RECRUITMENT PROCESSES WILL BE CARRIED OUT IN ENGLISH AND ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED_

**What you’ll do**:

- Maintain Driver Quality for 2 wheel and 4 wheel
- Working closely with CX team to address and investigate any order disputes
- Provide deep analysis on driver quality issue and able to provide options of solutions
- Support Education team on handling drivers issue
- Provide training material or driver communications to ensure drivers understand the importance of driver service quality
- Handling any drivers issue and appeals

**What we seek**:

- Positive attitude, attentive to details, proactive and self initiatives
- Good communication & presentation skills

**Requirements**:

- Bachelor degree from reputable university, major in Industrial Engineering / Operations Management /Logistics Management
- Min 1 year experience in related industries
- Proficient in Excel or Google Sheets
- Can operate design tools (Canva) is a plus
- Lalamove respects your privacy and is committed to protecting your personal data.

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