QA Agent

Quality Assurance Service Staff is responsible for assessing and monitoring quality performance of contact center agent, grabbing issues and findings in contact center operations and taking coordination with contact center leader for corrective action needed. - Conduct objective assessment of First Layer & Second Layer Contact Center Agents for services -...

MENGANALISA HASIL PANGGILAN CALL AGENT (DAN MENDENGARKAN SAMPLE CALL AGENT, SUDAH SESUAI SOP ATAU TIDAK),SEKIRANYA ADA YANG PERLU DI IMPROVE PADA CALL AGENT - SPESIFIK YANG MEMANG QA UNTUK PANGGILAN ANALISA KELUAR, KHUSUS ANALISA TELPON Jenis Pekerjaan: Penuh Waktu, Kontrak Panjang kontrak: 3 bulan Upah: Rp500.000.000 - Rp506.700.000 per bulan

Job Description Summary: - Responsible fo QA Division - Job Descriptions: - Verify invoices according to the existing authorization limit. Job Requirements: - Minimal Bachelor Degree in Accounting - Having mínimal 2 year of working experience in Finance Accounting - Fresh Graduate are welcome to apply - Fluent in English, can speak Mandarin could be an...

Job Description Summary: Responsible fo QA Division Job Descriptions: - Verify invoices according to the existing authorization limit. Job Requirements: - Minimal Bachelor Degree in Accounting - Having mínimal 2 year of working experience in Finance Accounting - Fresh Graduate are welcome to apply - Fluent in English, can speak Mandarin could be an...

Key Responsibilities Mengecek recording telesales Melakukan validasi recording telesales **Key Requirements**: Usia maksimal 35 tahun Pendidikan mínimal D3 semua jurusan Memiliki pengalaman sebagai QA Telemarketing mínimal 2 tahun di bidang trading, asuransi, banking Memiliki pengalaman sebagai telesales lebih baik Memiliki pengalaman untuk mendengarkan...

Requirement: - Achieve qualitative call monitoring and assessment objectives as set. - Provide reports on the quality scores of all agents on an ongoing basis (daily, weekly, monthly) - Review, rate voice using CSAT/DSAT Audits and other forms - Facilitate calibration meetings - Participate in vertical meetings - Recommend ways to improve processes, call...

Responsible for managing QA/QC/laboratory activities and ensuring these activities run smoothly and efficiently. Ensuring the established guideline and procedure has been understood, followed, and implemented properly by all team members. Monitoring all activities related to repair, maintenance, and calibration of all equipment conducted as per stated...

**Desk Control**: PT Bumi Santosa Cemerlang, Jakarta Pusat, Jakarta Raya, Indonesia - Department- Operations- Job posted on- Nov 30, 2024- Employment type- Full Time**Role overview**: - Desk Control works closely with the Deputy Head of Operations to ensure day-to-day targets are achieved by Customer Service agents. He will ensure that every agent responds...

Job Description: - Respond for technical assistance in person via phone or electronically. - Identify, analyze, investigate technical issues, log all helpdesk interactions, and advise users on appropriate action. - Manage problems and escalate situations - Having knowledge in proses flow in Application System (especially mobile apps). - Working with users...

**Your main duties in flying with us**: - ** Assisting The Customer Care Learning & Development Leader in Executing Competition Programs**:Facilitate internal competitions within the customer care division to identify and nurture talent; handle external selection processes and debriefing materials for competitions; assist participant’s needs and...

Verify invoices according to the existing authorization limit. Help every business unit Job Requirements: - Min Bachelor Degree in Accounting - Having min 1 year of working experience in Accounting - Fresh Graduate are welcome to apply - Fluent in English - Willing to be located in Head Office Jakarta "Our company has never levied any fees for the...

Department- LevelEntry Level- LocationIndonesia - Jakarta- Melakukan pengecekan dan percobaan CS _ticket interactions _untuk menilai kualitas penyelesaian masalah oleh Customer Service berjalan sesuai dengan QA _scorecard_ - Bekerjasama dengan tim eksternal lain untuk meningkatkan performa Customer Service dengan memberikan wawasan perihal jenis masalah dan...

We need a quality assurance member with forefront thinking, check out the following specifications: Hard skills: - Background majoring in informatics engineering, information systems, or majors related to information technology - experience 1+ in Application Quality Assurance - Have basic knowledge of software development life cycle (SDLC) - Have basic...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. - Support the Corporate Action Operations/Class Action Mailing team in completing various elements of data processing and reporting tasks -...

As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents - Monitoring and responsible for the overall Quality Assurance Process - Liaise with QA Ops Manager regarding operation daily - Review quality assurance policies and procedures - Develop, recommend and monitor corrective and preventive actions -...

amalan's and CekAja's goal is to provide consumers with the best financial solutions for all types of situations, from standard products like unsecured loans, insurance, credit cards and mortgages to custom tailored restructuring and refinancing solutions. **Responsibilities**: - Conducting call monitoring for Telesales agents. - Conducting product...

Do you find it nearly impossible to create an impact? **Here at Lalamove, we provide you, an Operations geek, the opportunity to make an impact **by formulating and delivering initiatives that will improve the lives of our driver-partners. You'll create and develop driver acquisition and onboarding processes (see how many breadwinners can bring joy and...

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses. In our 10+ years of journey we have reached over 1 Million...

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses. In our 10+ years of journey we have reached over 1 Million...

Moladin is Indonesia’s leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is...