Operations Manager

2 days ago


Jakarta, Indonesia Kanmo Retail Group Full time

**Key Responsibilities**:
Complete ownership of daily operations of the stores in the region/territory assigned

Align store teams to Brand goals to achieve daily, weekly, monthly, annual sales target & retail KPIs like ATU, ATV, ASP, Conversion, Customer NPS scores, Loyalty, New Customer enrolment, Shrinkage, Attrition

Ensure that best customer service is delivered in the stores with “Customer First” approach

Design monthly targets and effective incentive schemes for the store staff so as to keep them motivated

Track & analyze store KPIs/performance vs the targets. Identify areas of improvement & suggest solutions

Responsible for manpower planning/ROTAs & scheduling of store teams as per power hours / business needs

Design, update & implement operations SOPs. Use ZENPUT & GINGAR service checklists

Ensure all HR and HSE policies and procedures are adhered to

Reviewing the team performance providing immediate feedback (both positive & development) in order to recognize and praise excellent performance

Hire, train, coach & retain store teams. Assess the training & development needs of the store teams and liaise with Training team to roll-out relevant training programs

Ensure adherence to integrity & ethical practices by store staff. Take appropriate actions in case of violations

Proactively co-ordinate with Merchandising, VM, Marketing, HR, Project & Finance teams for smooth operations

Communicate with mall teams to understand opportunities in terms of activations & mall events being held

Be the eyes & ears on the ground. Relay feedback to HO about the mall retail environment, esp. competition

**Requirements**:
Minimum Bachelor degree holder any field.

Has 4+ years experience in FMCG / Retail / Fashion / Beauty Operations

Excellent team player & team leader. Very strong people skills. Extrovert & outgoing

Should have strong entrepreneurial & leadership skills. High degree of ownership & accountability. Result oriented

Ability to thrive in an ambiguous and ever changing business environment. Be flexible

High degree of attention to details. Problem solver. Willing to listen to new ideas and learn continuously

Excellent time management and stakeholder management skills

Loves to be on the field, visit stores daily & travel

Fluent in Bahasa & English

Strong at MS Office - Excel, Power Point
Department

Retail Operations

Role

Mothercare

Locations

Jakarta



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