Sampoerna Academy

1 day ago

Surabaya, Indonesia Sampoerna Schools System Full time

Company Description
**SAMPOERNA ACADEMY**

Our teaching philosophy encourages students to inquire, explore, innovate and communicate, providing vital skills required for leadership in Indonesia and abroad. Coupled with internationally-recognized academic credentials, we are equipping our students to compete and succeed at every stage of life. With the advent of the information age available at our finger-tips, our job as a school is to teach our students “to learn how to learn”.

Drawing from the world’s best curricula and American-based STEAM (Science, Technology, Engineering, Arts, and Math) methodologies, we are equipping our students with global exposure and an internationally-recognized academic qualification.

Our environment was created to encourage a culture of innovation and collaboration. Moreover, our integration of communication, multiple language proficiency, and collaboration in team projects set us apart from most other schools in ASEAN.

**Vision**

Sampoerna Academy graduates will assume leadership roles in a global society by being creative, passionate, life-long learners who are able to meet the challenges of a rapidly changing world and who care deeply for their fellow men and the environment.

**Mission**

The mission of Sampoerna Academy is to provide a safe, caring, and collaborative learning environment that is of the highest quality and meets global expectations for student achievement and character development. Our educational foundation is student-centered with a strong emphasis on Science, Technology, Engineering, Arts, and Mathematics (STEAM) which enables students to become mature, confident global citizens with a strong sense of purpose. Our end goal is to prepare students for tertiary education and to make them work-ready and world-ready.

**Core Beliefs**
- We seek opportunities to engage all stakeholders to play a part in the success of our students.
- We maintain a strong Asian cultural value system that celebrates social harmony, order, and respect.
- STEAM competency will differentiate our students from those attending other schools.
- Our learning spaces are a platform for hands-on activities, exploration, inquiry and the creation of knowledge and dialogue.

**Job Description**:

- Install and configure software and computer systems.
- Troubleshoot and resolve issues with software or hardware.
- Assist colleagues in resolving any technical problems, including to walk them through.
- Analyze records and logs to spot underlying trends and potential issues.
- Establish accounts for new users, including assistance password and/or login issues.

**Qualifications**:

- Associate’s or bachelor’s degree in computer science or a related field.
- Ay least 2 years of experience in a technical support role.
- Adequate interpersonal communication, both in Bahasa Indonesia and English.
- Team-oriented attitude to assist other colleagues with technical problems.
- Ability to manage time and effectively prioritize numerous projects at one time.
- Analytical skills to study problems and records and identify solutions.

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