Srmgr-sales I

1 week ago

Yogyakarta, Indonesia Marriott International, Inc Full time

**Additional Information**Senior Sales Manager - JSO
**Job Number**24189099
**Job Category**Sales & Marketing
**Location**Sheraton Mustika Yogyakarta Resort & Spa, Jalan Laksda Adisucipto Km 8.7, Yogyakarta, Daerah Istimewa Yogyakarta, Indonesia, 55282
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**職位概述**

負責主動招攬和管理具有巨大收入潛力的大型團體/餐飲相關機會。管理未由活動預訂中心 (EBC) 處理的團體/餐飲機會。積極向上銷售每個商業機會，以最大限度地提高收入。實現個人和團隊相關的收入目標。驗證業務是否及時、正常運轉，確保服務妥善交付。負責透過在每次客戶/賓客體驗中提供卓越的服務，提升客戶/客人忠誠度。為客戶提供服務，以代表公司發展更多客戶。

**求職者個人資料**

**教育和經驗要求**
- **高中文憑或高中同等學歷 (GED)；2 年銷售與行銷、賓客服務、前臺或相關專業領域工作經驗。**

或者
- 在經認可的大學取得工商管理、市場行銷、酒店和餐廳管理或相關專業的兩年制學位；不要求工作經驗。

**核心工作活動**

**瞭解市場機會並推動收入增長**
- 針對團體/餐飲客戶、市場或細分市場，並重點關注主動式招攬和客戶飽和。
- 與團體/餐飲搭檔合作，有效管理商業機會。
- 回應酒店相關因素以外的團體/餐飲機會。
- 如果酒店未參與 EBC，則處理所有機會。
- 識別、審核和徵求新的團體/餐飲業務，以實現個人和每家酒店的收入目標。
- 重點關注具有顯著銷售收入潛力的團體/餐飲客戶。
- 制定有效的團體/餐飲銷售計劃和行動。
- 設計、開發和銷售創意飲食活動。
- 透過向上銷售套餐和創意餐飲，最大限度地提高收入。
- 瞭解整體市場 - 競爭對手的優勢和劣勢、經濟趨勢、供求關係等，並瞭解如何針對這些因素進行銷售。
- 根據市場情況和各酒店需求，為每家酒店把握最佳機會。
- 利用談判技巧和創造性的銷售能力，達成業務並洽談契約。

**提供卓越的客戶服務**
- 處理具有巨大收入潛力和極高客戶期望的複雜業務。
- 建立並加強與現有和新客戶的關係，以實現未來的預訂。活動包括銷售拜訪、娛樂節目、FAM 旅行、貿易展覽等。
- 在社區內發展關係，以加強和擴大團體/餐飲銷售機會的客戶群。
- 支援品牌的服務和關係策略，透過在每次客戶體驗中提供卓越的服務來提高客戶忠誠度。
- 提供卓越的客戶服務，以提高市場份額。
- 執行品牌的客戶服務標準和酒店的品牌標準。
- 執行和支援公司客戶服務標準和酒店品牌標準。
- 參與和實踐品牌的日常服務基本原則。
- 透過在客戶的計劃/活動之前和期間，協助客戶並確保其滿意度，執行示範性的客戶服務以提升客戶滿意度和忠誠度。
- 透過瞭解客戶的需求，並推薦最能滿足其需求並超越其預期的相應特色和服務，同時建立關係和維護對酒店及品牌的忠誠度，為客戶提供服務。
- 瞭解酒店的主要目標客戶和服務預期；透過瞭解客戶的業務、業務問題和顧慮，服務他們並在計劃/活動之前和期間提供更好的業務解決方案。

**建立成功的關係**
- 與酒店外部的銷售管道（如市場銷售、戰略客戶）協作，確保銷售工作得以協調，並起到補充作用，而非重複。
- 管理和建立與主要內部和外部利益相關者的關係。
- 運用銷售資源和行政/支持人員。

**其他責任**
- 利用內聯網獲取資源和資訊。
- 進行現場檢查。
- 根據需要訂立契約。
- 執行和支持預訂業務的運營方面（例如，生成提案，撰寫契約，客戶信函）。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體，例如殘障和退伍軍人身分，或是任何其他適行法律所涵蓋的任何其他群體。_

加入喜來登大家庭，成為我們全球社區的一員。自 1937 年以來，喜來登便是人們相聚一堂與彼此聯誼的社群空間。喜來登員工在世界各地超過 400 個社區讓人們感受到親切的歸屬感。我們透過精彩體驗和周到服務熱忱歡迎各方賓客。如果您擁有團隊協作能力、樂於提供稱心體驗，不妨選擇從喜來登酒店出發，探索您的下一次職業良機。歡迎攜手我們實現「世界在此匯聚」的品牌使命。加入喜來登酒店及度假酒店，便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程，發揮個人價值，**追求**人生目標，**加入**卓越國際團隊，**展現**真我風采。

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