Field Ops Internship

6 days ago


Jakarta, Indonesia HappyFresh Full time

HappyFresh Group is the number one hyper-local delivery and FoodTech company in Southeast Asia. With headquarters in Jakarta, we have expanded to five cities in three countries within 12 months of inception and now operate in Indonesia, Malaysia, and Thailand. So if you enjoy an international, fast-paced, and fun work environment and are passionate about technology and logistics, we would love to hear from you

**What you'll be doing?**:

- **
Finance & Payment Operations**:1)** **Improving the COD Collection process and optimizing cash settlement or any supporting tools related to payment operations through FMS optimization. 2) Improving In-store payment operations related to Card Distribution and management, helping with fraud prevention and mitigation process.
- **
Return Item Management & CSR Distribution**: Improve end to end process of Return Item Management and its distribution related to the CSR program.
- **
Store Operations Support**: Help to manage special case partner’s fulfillment and new store creation process.
- **
3PL Management**:Maintain good communication with 3PL partners, control fulfillment rate of each service, sourcing new 3PL options if needed.
- **
General Support**: Marketing & Campaign Planning Distribution, Tech/UX UAT Preparation, New features communication, etc.
- **
Ad Hoc**: Supporting Field Operations project execution.

**Who we're looking for?**:

- Min. Final Year Undergraduates/Diploma/Bachelor's Degree in any field
- Experience in Microsoft Office (Excel, Word, PowerPoint) and Google Office (Slide, Document, Spreadsheet)
- Have great communication skills and the ability to build good relationships.
- Good attention to detail as the task requires handling administrative matters.
- Eager to learn, be proactive, and have initiatives.
- Ready to work from home or office (if needed).

**Benefits**:

- Fun, friendly, young, and dynamic colleagues
- Multi-cultural environment
- Smart casual attire every day
- Flexible working hours
- Monthly incentive


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