Application Support Engineer

6 days ago


Bandung, Indonesia The Software Practice Pte Ltd Full time

Company Description

Description

Requirement
- The role is based in Bandung and on-site presence is required.
- Diploma / Bachelor Degree in Computer Science or Computer Engineering, with
excellent academic records or outstanding professional or personal achievement.
- At least two years of working experience in software maintenance and support
- Excellent communication and writing skills in English.
- Strong problem investigation and solving skills.
- Has an analytical mindset and is able to understand business and functional
concepts.
- Proactive and self-driven and able to work under pressure with a high sense of
urgency.
- Possess SQL knowledge and be able to construct basic SQL queries.
- Ability to understand and grasp concepts of users’ interfaces, client-server
environment, web technology, operating systems (Unix & Windows), database and middleware.
- Ability to work effectively both independently & within a team.
- Good communication skills for interaction with both internal and external
stakeholders of all levels.

Job Responsibilities
- Fulfill service requests and change requests.
- Document and track incidents, service requests, change requests and provide regular progress reports.
- Coordinate regular system maintenance and upgrade activities such as monthly
maintenance and hotfix deployments.
- Support the team in defining project requirements, tracking and documentation.
- Propose improvements to address recurring issues and close monitoring gaps

Other Information

Job Location

Bandung

Deadline

13 November 2024

Quota

0

Applicants

0



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