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Technical Support Engineer
1 week ago
**Fungsi dan Peran**:
1. Pemantauan System, Mengawasi Server, jaringan, aplikasi, e-channel system, dan layanan TI lainnya secara real time untuk mendeteksi gangguan, kegagalan atau anomali yang mungkin terjadi;
2. Melaporkan dan mendokumentasikan setiap masalah yang terjadi, termasuk waktu kejadian, dampak dan Langkah-langkah yang diambil untuk mengatasa masalah tersebut;
3. Menaggapi notifikasi atau peringatan (alert) yang dihasilkan olesh system monitoring, termasuk melakukan analisis awal dan menentukan apakah pelu eskalasi ke team yang relevan;
4. Pemeliharaan dan Pembauran Sistem Monitoring Mengelola perangkat lunak dan alat monitoring yang digunakan, termasukan melakukan pembauran dan pemelihraan untuk memastikan alat tersebut tetap afektif dan relevan;
5. Koordinasi dengan Team ian, bekerjasama dengan tim keamanan, tim jaringan, dan tim pengembangan untuk memastikan semua system bekerj dengan baik dan sesuai dengan kebijakan perusahaan;
6. Menysun dokumentasi yang jelas dan rinci tentang prosedur pemantauan, scenario insiden, dan solusi yang diterapkan, agar bisa digunakan untuk referensi di masa mendatang;
**Tanggung Jawab**:
1. Bertanggung jawab dalam pengelolaan monitoring Data Center dan DRC;
2. Bertanggung jawab atas layanan operasional TI dan jaringan komunitas;
3. Bertanggung jawab dalam penyediaan laporan operasional dan perkembangan jaringan prosedur DRC, prosedur operasional;
4. Bertanggung jawab dalam pengeelolaan monitoring Data Center dan DRC;
5. Bertanggung jawab dalam pelaksanaan tindak lanjut atas laporan insiden atau gangguan layanan TI;
6. Bertanggung jawab dalam penyediaan laporan operasional;
**Wewenang**:
1. Melakukan pengecekan Data Center, suhu dan kelembaban ruangan FM200, PAC, UPS, Ruang JKD External Internal dan ruang server;
2. Pemantauan Transaksi Switching;
3. Membuat Laporan _switching_ per jam berbentuk _capture_;
4. Pemantauan jaringan ATM dan koordinasi ke MO atau SO;
5. Helpdesk kantor cabang jika ada gangguan pada mesin ATM;
6. Melakukan broadcasting estimasi _close branch_ Kantor Cabang, Kantor Cabang pembantu dan Kantor Kas;
7. Melakukan End of Day (EOD), End of Month (EOM), End of Year (EOY);
Jenis Pekerjaan: Kontrak
Panjang kontrak: 6 bulan
Pendidikan:
- SMA/SMU/SMK (Diutamakan)
Pengalaman:
- Technical Support Engineer: 3 tahun (Diwajibkan)
Lokasi:
- Bandung (Diwajibkan)
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