Technical Support Engineer

1 week ago


Bandung, Indonesia PT. Amalura Multi Dimensi Full time

**Fungsi dan Peran**:
1. Pemantauan System, Mengawasi Server, jaringan, aplikasi, e-channel system, dan layanan TI lainnya secara real time untuk mendeteksi gangguan, kegagalan atau anomali yang mungkin terjadi;
2. Melaporkan dan mendokumentasikan setiap masalah yang terjadi, termasuk waktu kejadian, dampak dan Langkah-langkah yang diambil untuk mengatasa masalah tersebut;
3. Menaggapi notifikasi atau peringatan (alert) yang dihasilkan olesh system monitoring, termasuk melakukan analisis awal dan menentukan apakah pelu eskalasi ke team yang relevan;
4. Pemeliharaan dan Pembauran Sistem Monitoring Mengelola perangkat lunak dan alat monitoring yang digunakan, termasukan melakukan pembauran dan pemelihraan untuk memastikan alat tersebut tetap afektif dan relevan;
5. Koordinasi dengan Team ian, bekerjasama dengan tim keamanan, tim jaringan, dan tim pengembangan untuk memastikan semua system bekerj dengan baik dan sesuai dengan kebijakan perusahaan;
6. Menysun dokumentasi yang jelas dan rinci tentang prosedur pemantauan, scenario insiden, dan solusi yang diterapkan, agar bisa digunakan untuk referensi di masa mendatang;
**Tanggung Jawab**:
1. Bertanggung jawab dalam pengelolaan monitoring Data Center dan DRC;
2. Bertanggung jawab atas layanan operasional TI dan jaringan komunitas;
3. Bertanggung jawab dalam penyediaan laporan operasional dan perkembangan jaringan prosedur DRC, prosedur operasional;
4. Bertanggung jawab dalam pengeelolaan monitoring Data Center dan DRC;
5. Bertanggung jawab dalam pelaksanaan tindak lanjut atas laporan insiden atau gangguan layanan TI;
6. Bertanggung jawab dalam penyediaan laporan operasional;
**Wewenang**:
1. Melakukan pengecekan Data Center, suhu dan kelembaban ruangan FM200, PAC, UPS, Ruang JKD External Internal dan ruang server;
2. Pemantauan Transaksi Switching;
3. Membuat Laporan _switching_ per jam berbentuk _capture_;
4. Pemantauan jaringan ATM dan koordinasi ke MO atau SO;
5. Helpdesk kantor cabang jika ada gangguan pada mesin ATM;
6. Melakukan broadcasting estimasi _close branch_ Kantor Cabang, Kantor Cabang pembantu dan Kantor Kas;
7. Melakukan End of Day (EOD), End of Month (EOM), End of Year (EOY);
Jenis Pekerjaan: Kontrak
Panjang kontrak: 6 bulan

Pendidikan:

- SMA/SMU/SMK (Diutamakan)

Pengalaman:

- Technical Support Engineer: 3 tahun (Diwajibkan)

Lokasi:

- Bandung (Diwajibkan)



  • Bandung, Indonesia Alumio Full time

    **Welcome to Alumio!** We are a fast-growing provider of cloud-based integration software based in The Netherlands (main office), Germany, Sweden, UK, Ukraine, Indonesia and the USA. We focus on sustainable growth, play an integral role in digital transformation, and help our customers reach their full potential in the digital economy. As a...


  • Bandung, Indonesia Xtremax Pte. Ltd. Full time

    This is a good opportunity to be a part of Xtremax Indonesia’s team. Currently, we are looking for a new position as a Technical Support Engineer. As a Technical Support Engineer, you will be working in different shifts and will be acting as an assistant between Xtremax’s team and customers. Want to take this good opportunity and be part of an exciting...


  • Bandung, Indonesia Xtremax Pte. Ltd. Full time

    Want to be part of a fun and exciting team in one of the fastest growing IT companies in Indonesia ? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and...


  • Bandung, Indonesia PT. MIKATASA AGUNG Full time

    Industri : Manufaktur / Permesinan / Otomatisasi Jenjang Karir : Staff ( > 1 tahun pengalaman kerja) Pendidikan : SMK / SMEA / MAK Gaji yang Ditawarkan : Login untuk melihat gaji Fasilitas & Tunjangan : BPJS Kesehatan, BPJS Ketenagakerjaan Keahlian : IT Infrastructure, Komunikasi/ Negosiasi, Presentasi dan Software dan Engineering Jumlah...

  • IT Technical Support

    4 weeks ago


    Bandung, Indonesia PT Qtasnim Digital Teknologi Full time

    IT Technical Support - Usia 19 - 25 tahun - Pendidikan mínimal SMK Jurusan Rekayasa Perangkat Lunak, D3 Teknik Informatika - Memiliki pengetahuan tentang SQL dan RDBMS - Memiliki skill networking dasar: routing, TCP/IP - Berpengalaman mínimal 1 tahun sebagai IT support / IT Helpdesk - Diutamkan memiliki pengalaman sebagai IT Support pada aplikasi Rumah...

  • Technical Writer

    4 weeks ago


    Bandung, Indonesia The Software Practice Full time

    We are looking for a skilled Technical Writer in Bandung to join our dynamic team. You’ll be the first writer in the team, and will play a pivotal role in creating high-quality documentation and in setting organisational standards to support our diverse range of projects. This position combines technical expertise with exceptional writing skills, catering...

  • IT Support

    3 weeks ago


    Bandung, Indonesia PT Tricada Intronik Full time

    Provide technical support and maintain products on the customers site - Work in teams to provide the best technical support for customer experience - Monitor the system performance - Collaboratively detect and solve issues that occurred in a production system - Participate in both on-site and on-call technical support based on night or day shift work - Write...

  • Tech Support Officer

    2 weeks ago


    Bandung, Indonesia Bobobox Full time

    Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Research and identify solutions to software and hardware issues Properly escalate unresolved issues to appropriate internal teams (e.g. software...


  • Bandung, Indonesia PT Nolkesatu Hita Aksata Full time

    Hi Jobseekers! Salah satu klien kami sedang membutuhkan posisi Technical Support Specialist dengan kriteria sebagai berikut: - Mampu berkomunikasi langsung dengan pelanggan - Memiliki pengalaman teknis terkait jaringan dan perangkat keras (tablet, printer, dan router) - Bersedia melakukan kunjungan ke merchant untuk on-site setup **Job Types**: Full-time,...

  • Technical Support

    3 weeks ago


    Bandung, Indonesia PT Citra Jelajah Informatika Full time

    Technical Support (Bandung) - Pria/Wanita - Umur maksimal 30 thn - Pendidikan min SMA/SMK - Diutamakan berdomisili sesuai area - Diutamakan pengalaman min 1 tahun di posisi yang sama - Jujur - Bertanggungjawab - Mampu berkomunikasi dengan baik "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam...


  • Bandung, West Java, Indonesia PerwakilanKonsultan Penjualan (Penjualan) Full time

    Key ResponsibilitiesDevelop and maintain strong relationships with key clients and stakeholders, engaging directly with customers to explain product features and benefits.Offer technical guidance to customers, collaborating with engineering teams to provide exceptional solutions.Oversee design, consignment, and acceptance tests to ensure a comprehensive...

  • Technical Support Isp

    2 weeks ago


    Bandung, Indonesia PT Qwords Company International Full time

    Technical Support ISP - Pendidikan mínimal SMK/D3 di Teknik Informatika/ Manajemen Informatika - Pengalaman bekerja sebagai NOC atau teknisi jaringan - Mampu melakukan troubleshooting jaringan - Memiliki kemampuan bahasa dan komunikasi yang baik - Inisiatif, dapat bekerja mandiri dengan pengawasan mínimal - Memiliki kendaraan pribadi & SIM yang sesuai dan...

  • Lead IT Support

    3 weeks ago


    Bandung, Indonesia PT Tricada Intronik Full time

    Leading and mentoring the Technical Support Team by overseeing the day-to-day operations of the IT support team - Design automation approach for the streamlining of all support-related workflows and reporting end-to-end - Run day-to-day DevOps activities, working closely with the engineering team &infrastructure team - Establishing, recommending, and...


  • Bandung, Indonesia PT. Berca Engineering International (BEI) Full time

    Technical Process Safety Engineer - Middle - Indonesian Citizen - 3 years (Engineer) experience in Oil and Gas Company, from engineering consultant is preferred. - Experience working at Oil and Gas Engineering Consultant. - Bachelor Degree in Chemical Engineering. - Min. GPA 3.00 - Experiences in engineering design covers from Pre-FEED, FEED stage to...


  • Bandung, Indonesia PT. Berca Engineering International (BEI) Full time

    Technical Process Safety Engineer - Junior - Indonesian Citizen - Min. 7 years (Senior) and 3 years (Engineer) experience in Oil and Gas Company, from engineering consultant is preferred. - Having min. 1 year (Junior) experience working at Oil and Gas Engineering Consultant. - Bachelor Degree in Chemical Engineering. - Min. GPA 3.00 - Experiences in...


  • Bandung, Indonesia PT. Berca Engineering International (BEI) Full time

    Technical Process Safety Engineer - Senior - Indonesian Citizen - Min. 7 years (Senior) and 3 years (Engineer) experience in Oil and Gas Company, from engineering consultant is preferred. - Having min. 1 year (Junior) experience working at Oil and Gas Engineering Consultant. - Bachelor Degree in Chemical Engineering. - Min. GPA 3.00 - Experiences in...


  • Bandung, Indonesia PT Bobobox Mitra Indonesia Full time

    Responsible to support daily maintenance of Bobobox hotel area, Mechanical, Electrical, and Plumbing in our Outlets - Make sure all branch equipment run smoothly - Conduct minor repairing and fixing based on SOP. - Maintain the inventory of working tools and equipment at the branch. - Making a check and reporting list for every maintenance to do for...

  • Technical Support

    3 weeks ago


    Bandung, Indonesia PT Qwords Company International Full time

    PT Qwords Company International merupakan perusahaan yang memberikan layanan hosting, cloud, & data center terkemuka di Indonesia. Qwords telah mempunyai cabang di 4 kota besar, yaitu Jakarta, Bandung, Surabaya, dan Yogyakarta. Kami sedang mencari tenaga muda profesional untuk bergabung dan berkarir bersama kami sebagai **Technical Support...

  • Technical Support

    2 weeks ago


    Bandung, Indonesia PT Qwords Company International Full time

    PT Qwords Company International merupakan perusahaan yang memberikan layanan hosting, cloud, & data center terkemuka di Indonesia. Qwords telah mempunyai cabang di 4 kota besar, yaitu Jakarta, Bandung, Surabaya, dan Yogyakarta. Kami sedang mencari tenaga muda profesional untuk bergabung dan berkarir bersama kami sebagai **Technical Support...


  • Bandung, Indonesia Tempo Scan Pacific Full time

    **Location: Bandung** **Job Responsibility**: - Install and maintain software, hardware and network systems - Troubleshoot and support IT equipment (PCs, printers, etc.) - Provide end-user training and ensure SOP compliance - Offer ongoing IT support across all business units within the Tempo Scan Group **Qualifications**: - Bachelor's degree in...