Technical Support
6 months ago
PT Qwords Company International merupakan perusahaan yang memberikan layanan hosting, cloud, & data center terkemuka di Indonesia. Qwords telah mempunyai cabang di 4 kota besar, yaitu Jakarta, Bandung, Surabaya, dan Yogyakarta. Kami sedang mencari tenaga muda profesional untuk bergabung dan berkarir bersama kami sebagai **Technical Support (ISP)**.
Deskripsi Pekerjaan:
- Menerima keluhan klien atas layanan serta membuat analisis pemecahannya
- Melakukan troubleshooting dan mengatasi kendala yang timbul, serta membuat laporan
- Memonitoring jaringan secara berkala
- Berkoordinasi dengan vendor Fiber Optik apabila ada keluhan dari pelanggan yang permasalahannya berkaitan dengan vendor Fiber Optik
- Berkoordinasi dengan vendor untuk pengiriman barang berupa perangkat CPE ataupun Berita acara instalasi ( BAI )
Kualifikasi:
- Pendidikan mínimal SMK TKJ / D3 Teknik Informatika / Manajemen Informatika
- Pengalaman bekerja sebagai teknisi fiber optik (FTTH)
- Mampu melakukan troubleshooting jaringan
- Memiliki kemampuan bahasa dan komunikasi yang baik
- Inisiatif, dapat bekerja mandiri dengan pengawasan mínimal
- Memiliki kendaraan pribadi & SIM yang sesuai dan masih berlaku
- Familiar dengan wilayah Bandung dan sekitarnya
- Bersedia ditempatkan di **Bandung**
Jenis Pekerjaan: Penuh Waktu
Kemampuan Bekerja Jauh dari Rumah/Pindah Rumah:
- Bandung: Melakukan pulang-pergi kerja dengan jarak yang jauh tanpa mengganggu kinerja atau berencana pindah tempat tinggal sebelum mulai bekerja (Diwajibkan)
Pengalaman:
- sebagai teknisi fiber optik (FTTH): 1 tahun (Diutamakan)
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