Information Technology Services Manager
2 days ago
Provide leadership in technology portfolio for enablement and innovation
Manage a portfolio of technology projects to meet cost, scope, and schedule constraints
Develop key performance indicators and SLAs in lieu of requirement of stakeholders
Develop policies for internal IT operations to drive attainment of SLAs
Define the enterprise architecture in conjunction with current and future requirements
Manage and support delivery of software and hardware operations and projects
Enable process efficiency of back office operations
Drive innovation for front office or core business operations by recommending viable technologies
Identify key skills and talent gaps in the organization and work to recruit, train, and retain talent
Identify and manage external vendors in the delivery of contracted work
Bachelor’s Degree in Programming, Computer Science, Engineering
Experience hiring, managing, and retaining a team of talent technology professionals
6+ years’ management experience in an IT environment
Demonstrated experience in negotiating with business leaders to drive effectiveness of the IT department
3 + years’ experience providing IT solutions
PMP, ITIL, SCRUM certification desirable
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