Application Support

3 months ago

Jakarta, Indonesia NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Analyzes, installs, acquires, modifies, and supports operating systems, databases, or utilities software. Plans, conducts, and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires, and implements projects for LAN and/or WAN systems. Plans, designs, acquires, and implements telecommunications voice/wire systems.

At higher job levels, may contribute to the development, testing, evaluation, or design of system or infrastructure architecture used throughout the IT solution set.

**Working at NTT**

The MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests.

**Key Roles and Responsibilities**:

- Monitors client infrastructure and solutions
- Identify problems and errors prior to or when they occur
- Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Investigate first line incidents assigned and identify the root cause of incidents and problems
- Fulfill approved requests following agreed procedures
- Provide telephonic or chat support to clients when required
- Execute approved maintenance activities including patching and configuration changes
- Follow the required handover procedures for shift changes to ensure service continuity
- Report and escalate incidents where necessary
- Ensure the efficient and comprehensive resolutions of incidents and requests
- Proactively identify opportunities for work optimization
- Update existing knowledge articles or create new ones
- Identify opportunities for work optimization including opportunities for automation of work, request fulfillment, incident resolution, and other general process improvement opportunities.

**Knowledge, Skills, and Attributes**:

- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

**Academic Qualifications**
- Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

**Advantageous certifications**:

- Up to date and relevant ITIL certification (Foundation Level)
- Cisco Certified Network Associate - Routing and Switching (CCNA-R/S)
- Cisco Certified Network Associate - Wireless (CCNA-WL)
- Riverbed Certified Solutions Associate - WAN Optimization (RCSA-W)
- Cisco Certified Network Associate - Security (CCNA-SEC)
- Check Point Certified Security Administrator (CCSA)
- Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)
- VMware Certified Professional vSphere
- IP, WINS, DHCP, DNC, etc
- MS-Office, MS-Outlook, Symantec Backup Exec, Symantec EndPoint Protection, Symantec System Recovery, Citrix Go-To-Assist
- MS-Active Directory
- MS-Windows Server
- MS-Windows XP Professional
- MS-Windows Terminal Server
- MS-Exchange Server
- MS-SQL Server
- MS-IIS Server
- Citrix Metaframe
- Switches and Routers
- SonicWall Firewalls and SSL VPN Security Appliances
- Cisco Firewalls and Routers
- Cisco Certified Network Associate - Data Center (CCNA-DC)
- MCSA+VCP, RHCE, or equivalent
- Cisco Certified Network Associate - Video (CCNA-VID)
- Cisco Certified Network Associate - Voice (CCNA-V)

**Additional certifications**
- Cisco Certified Network Professional - Routing and Switching (CCNP-R/S)
- Cisco Certified Network Professional - Wireless (CCNP-W)
- Cisco Certified Network Professional - Security
- Check Point

  • Application Support

    3 months ago

    Jakarta, Indonesia NTT INDONESIA TECHNOLOGY Full time

    Support IT Application Perform the testing for any bug fix or improvements Perform the Regulatory activity Monitoring and close ticket assigned to the apps team Analyze the process and improvements Perform system development/programming A Bachelor Degree from Computer Sciences, Information Technology, or related Fresh graduates are welcome to apply Have...

  • IT Application Support

    3 months ago

    Jakarta, Indonesia Panin Dai-ichi Life Full time

    **Responsibilities**: - Escalate unsettled issues to respective level support/developers to ensure all issues are all managed. - Support user to analyzing the issue in the front line. - Update issue tracker and ensure all issues are solve within respective SLA. - Update and manage FAQ for quicker problem solving. **Key Requirements**: - Bachelor Degree,...

  • IT Application Support

    3 months ago

    Jakarta, Indonesia PT. ALTO Network Full time

    PT ALTO Network (Djarum Group), founded in 1993, is a financial technology company on providing total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switchings in Indonesia and part of the Gerbang Pembayaran Nasional (GPN). Today, ALTO aims to be the national leader in payment solutions using the...

  • IT Application Support

    3 months ago

    Jakarta, Indonesia WebBeds APAC Full time

    WebBeds is seeking an experienced and talented IT Application Support & Platform Support to join the WebBeds Connectivity & Platform Support. As an IT Application Support you will participate directly with our Partners when they require assistance with their integration and help internal users of our web interfaces. You will work closely with our Commercial...

  • Application Support

    2 months ago

    Jakarta, Indonesia PT Bumi Amartha Teknologi Mandiri Full time

    Perform the testing for any bug fix or improvements Perform the regulatory activity Monitoring and close ticket assigned to apps team Analyze the process and improvements Minimum 2 years experience as Application Support Understand the system development life cycle Having basic programing knowledge Having basic IT Infrastructures (Server, Network,...

  • Application Support

    3 months ago

    Jakarta, Indonesia PT Mostrans Global Digilog Full time

    Melakukan pengecekan harian dan follow up ke pihak terkait dari setiap request yang masuk dari user melalui sistem Mostrans - Melakukan pengusulan sampai implementasi terkait inovasi support untuk bisa menyelesaikan tiket support yang bersifat repetitif - Memastikan inovasi support solved sampai ke UAT dan live production Inisiatif research untuk...

  • Application Support

    5 months ago

    Jakarta, Indonesia PT Tekno Gemilang Indonesia (TOGI) Full time

    Application Support - All placement : DKI Jakarta "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please be aware of the Fraud...

  • IT Application Support

    3 months ago

    Jakarta, Indonesia PT Lintas Media Danawa Full time

    IT Application Support (Depok) - Memiliki pengalaman 1 tahun sebagai IT Application Support - Familiar dengan bahasa pemrograman PHP - Memahami Framework Laravel (atau Framework yang lainnya) - Remote Worker "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera...

  • Application Support

    3 months ago

    Jakarta, Indonesia Code.id Full time

    CODE.ID was previously a business unit of INTEGRASI, a system integrator that also provided software services established in 1999. In 2014, CODE.ID becomes an independently run company which currently has around 100 passionate developers with a myriad numbers of skill sets. CODE.ID has been established since 1999 and became a publicly listed company in...

  • Application Support

    3 months ago

    Jakarta, Indonesia PT Metrodata Electronics, Tbk Full time

    PT. Metrodata Electronics Tbk, which also known as Metrodata Group, is the leading information communication technology (ICT) companies in Indonesia. On 14 February 1990, Metrodata Group launched its Initial Public Offering on the Indonesia Stock Exchange (IDX - MTDL) to raise funds for investment and working capital as well to allow public participation in...

  • IT Application Support

    2 months ago

    Jakarta, Indonesia PT Midas Daya Teknologi Full time

    Managing core banking database, patching or fixing from backend using PL/SQL Give request data to user for banking services process as daily activity Handle process for End of Day, End of Month and End of Year for closing transaction banking services Ensuring the core banking system servers are working optimally Perform analysis, provide recommendations...

  • IT Application Support

    3 months ago

    Jakarta, Indonesia PT Cipta Kreasisandang Mandiri (Osella) Full time

    **Tugas & Tanggung Jawab**: - Melakukan monitoring terkait aplikasi ERP yang digunakan perusahaan (SAP) dan melakukan tindakan pencegahan terhadap bugs, system down atau errors. - Berkoordinasi dengan consultant SAP system apabila terdapat bugs, atau terjadi system down dan error pada aplikasi SAP. - Melakukan tindakan pencegahan maupun perbaikan sistem POS...

  • Application Support Lead

    3 months ago

    Jakarta, Indonesia Hana Bank Full time

    The Bank was established on 27 April 1971 under the name of PT Bank Pasar Pagi Madju. In line with the change in its status from a retail banking to a commercial bank in 1989, the Bank’s name was changed into PT Bank Bintang Manunggal (Bank Bima). This status change had a positive impact on the Bank’s performance and succeeded in attracting Hana...

  • Senior IT Application Support Associate

    3 months ago

    Jakarta, Indonesia PT ALTO Network Full time

    COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Senior IT Application Support...

  • Application Support Jr

    4 months ago

    Jakarta, Indonesia Mitra Integrasi Informatika Full time

    **Application Support Leader** - Mengikuti Kegiatan harian yang diadakan di TMMIN & Update hasil dari kegiatan tersebuk tim helpdesk - Mengontrol ticketing & assigment yang masuk ke dalam team helpdesk - Melakukan follow up eskalasi ke tim ISTD bersama L2 jika diperlukan - Mengontrol Issue yang masuk berdasarkan Channel yang sudah disepakati - Melakukan...

  • Application Support, Associate

    3 months ago

    Jakarta, Indonesia JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Job Description** **Key Responsibilities** - Report and follow-up incidents and root cause analysis impact to local business and escalate for regulatory reporting. - Work collaboratively in Southeast Asia Branches teams to support local business demands and develop meaningful relationships to achieve common goals. - Assesses risks and...

  • IT Application Support Associate Manager

    3 months ago

    Jakarta, Indonesia PT ALTO Network Full time

    COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : IT Application Support Associate...

  • IT Application Support

    3 months ago

    Jakarta, Indonesia PT InMotion Inovasi Teknologi Full time

    To understand the system design and problem investigation, problem identification, root analysis, solution definition for the second level of support Attend customer support requests for questions or problems on App Support Diagnose, solve problems, and identify solutions to solve problems Ensure smooth workflow processes and achievement of service level...

  • Application Support

    4 months ago

    Jakarta, Indonesia PT Andal Software Sejahtera Full time

    **Primary Responsibilities**: 1. Understand and know the last condition of customer database before being handed over to the support phase by monitoring the work of the system Integrator (Quality check) 2. Provide Solutions and responses to obstacles, idea and problems faced by customers in using Andal Products. 3. Become a feedback channel for product...

  • Application Support

    3 months ago

    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...