Customer Relations Specialist

1 week ago

Jakarta, Indonesia Glints Full time

At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organisations realise their human potential by joining great organisations, learning the right skills and building great teams.

We’re looking for a
**Customer Relations Specialist** to join our
**Customer Relations and Insights** team, to grow Glints’ brand presence in Indonesia and support the company’s products through various customer support channels.

You will be responsible for providing practical and prompt solutions to the customer and delivering WOW Service champion to every customer engagement. With your passion and enthusiasm in customer relations as a frontliner team to serve Glints customers, you will provide great insights on our customer’s needs and implement best practices to achieve the best results in Customer Satisfaction (CSAT) score.

**What You’ll Be Doing**:

- Manage large amounts of incoming inquiries.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.

**Why You Should Join Us**:

- Working in the customer service area will familiarise you with a number of different operating systems and programs that will be useful in many other careers and roles that you may have later on down the track and you will become the Service Champion
- Regional network: you will join one of the most diverse workplaces, and you will get to learn on how to work with regional stakeholders across Asia
- Flexible working arrangements: as part of our commitment, we empower human potential by providing flexible working arrangements, so you’ll get to work anywhere according to your preference

**Who We Are Looking For**:

- 1-2 years of experience in customer service/contact center (non-voice), fresh graduates are welcome.
- Good command of English
- Minimal Diploma from any major.
- Proven customer support experience or experience as a client service representative.
- Familiarity with CRM systems and practices tools like Zendesk, Freshdesk, Salesforce, and Zoho
- Empathetic and stress tolerance
- A team player, but also a self-starter
- Strong interpersonal skills
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.

**Let’s Realise Human Potential.**

We have impacted many lives since we were founded in 2013, but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.

**What is Glints?**

Glints is an online talent recruitment and career discovery platform with the enduring purpose of contributing to a world where people and organisations can realize their human potential.

Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times, and we are proud to be recognised by LinkedIn as one of the Top 10 Startups in Singapore in 2020.

**Who We Are**

At Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code:
**#RIIBCOH**. It defines our values, guides our decisions and actions, and is what makes us special.

**Relentlessly Resourceful**:Whatever it takes, just make it happen (ethically)

**Integrity**: Have courage, be guided by the truth, don’t be afraid

**Impact**:Missionaries, not mercenaries

**Beginners’ Mindset**:Stay humble, don’t be attached to ego

**Customer Obsessed**:Customers First

**Ownership**:Care intensely about the mission and take responsibility

**High Standards**:Dream big and deliver epic outcomes fast

**Where We Work**

Glints operates in multiple locations across Greater Southeast Asia, including Singapore, Indonesia, Vietnam, Taiwan and Malaysia.

**Learn more about Glints and our culture **at
**bit.ly/glintsculture**,

**Or check out our Careers Page at**
**

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