Account Manager, Dairy

8 months ago


Jakarta, Indonesia International Flavors & Fragrances Full time

At IFF, we work tirelessly to discover flavors and fragrances that inspire customers and delight consumers. Passionate, creative, empowered and expert, we are constantly looking for new challenges—and developing new-to-world solutions that answer them.

**How you will Contribute**
- Be main customer point of contact to develop business with main focus in (but limited to) Dairy industry. Other categories/industries include Beverage and Culinary.
- Meet or exceed financial metrics; drive for results
- Be Subject Matter Expert (SME) of assigned customers representing them within IFF
- Understand customer strategy, brands, business potential and how IFF will deliver value to their business
- Deeply understand IFF’s organization, capabilities, proprietary technologies, resources, product and service offerings
- Position IFF as a trusted partner by co-creating winning value propositions that satisfy customers’ needs
- Identify customer needs aligned with IFF solutions
- Maximize profit levers under his/her control (e.g. prices)
- Create, present and professionally execute strategic account plans aligning with Global, Regional and Sub-Regional business objectives. Keep them updated for relevancy
- Be the face of IFF - Primary contact for customers, maintain and improve IFF’s position and image. Develop deep customer relationships at all levels through intensive networking and providing best in class customer service
- Identify/create new business opportunities for IFF and develop and execute strategies to generate new sales
- Accountable for accurate sales forecasts periodically
- Prepare sales reports and new business activity for IFF Management

**Job Requirements**:
**What you will need to be successful**
- Bachelor’s degree in Food Technology, Chemistry, Chemical Engineering, Business Management majoring in Sales or Marketing or any other relevant discipline
- Technical knowledge in Dairy-related industry
- Ability to manage projects from a brief through to submission with thorough understanding of IFF’s strengths, resources and competencies
- Business and results driven; proactive personality; customer service oriented
- Persistence to execute long term strategy and patience to deliver results with long development cycles
- Excellent networking, collaborative and problem solving skills with the ability to coordinate activities of cross functional teams at all levels in the organization
- Strong entrepreneurial, influencing and negotiating skills
- Ability to connect customer needs to IFF solutions
- Industry knowledge of trends, companies, technology with passion for food and flavors
- Lead virtual teams by engaging, listening, mentoring and developing
- Excellent oral/written English communication and presentation skills
- Personality, confidence, enthusiasm and dynamism
- Emotionally intelligent professional with ability to generate trust by delivering on commitments
- IT acumen and ability to leverage big data points to enhance commercial performance and customer engagement


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