Finance Business Process Specialist

2 weeks ago


Jakarta, Indonesia Alodokter Full time

**Position Summary**:
We are looking for a **Finance Business Process Specialist**with an accounting background to manage and optimize reconciliation and payment processes, dispute resolution, and financial reporting. This full-time, work-from-office role requires a detail-oriented professional with at least 2 years of relevant experience to collaborate effectively with internal teams and external partners, ensuring smooth financial operations and compliance.

**Key Responsibilities**:
E-Pharmacy Payment Process Reconciliation
- Manage and provide transaction data from the Finance team for Alodokter's partnerships with pharmacies (K24, Century, Viva Health, Watsons).
- Reconcile and adjust unpaid transactions, ensuring they are accumulated and reported accurately at the end of each month.
- Address timestamp and delivery status issues in the back-office system to ensure all transactions are processed accurately.

Logistics Payment Process Reconciliation
- Reconcile transaction data from logistics partners (AnterAja, BiteShip) with Alodokter’s back-office system.
- Identify and resolve disputes with logistics partners to ensure accurate payment processing and record-keeping.

Claims and Dispute Management
- Process claims for TPA Admedika, Fullerton, and E-Prescription transactions, ensuring adherence to protocols.
- Manage disputes related to e-prescription transactions with pharmacies and partners, resolving issues in a timely manner.

Commission and Revenue Management
- Oversee commission calculations for Alomedika and advertising partners.
- Ensure accurate and timely revenue reporting for Aloshop and other financial operations.

End-of-Month Financial Closing
- Perform end-of-month reconciliation for T Med PPU (Admedika & Fullerton).
- Ensure accurate financial reporting and transaction tracking for all end-of-month processes.

**Minimum Qualifications: Qualifications**:
Education and Experience
- Bachelor’s degree in Accounting, Finance, or a related field.
- Minimum of 2 years of experience in accounting, financial reconciliation, or payment processing roles.

Skills and Competencies
- Strong understanding of accounting principles and financial reconciliation processes.
- Proficiency in financial tools and back-office systems; advanced Excel skills are essential.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills to collaborate with internal teams and external partners.
- Highly organized, with attention to detail and the ability to manage multiple tasks effectively.

**Employment Type**:Full-time (contract), Work-from-Office (WFO)

**Reports to**:Finance Manager

Alodokter is the #1 digital health company in Indonesia. Launched in 2014, Alodokter brings high-quality medical services to its 27+ million Monthly Active Users by providing an integrated mobile solution for patients and doctors. We empower patients and doctors with better knowledge to help them take better decisions: - More than 550K monthly teleconsultations between doctors & patients with 800+ doctors in our mobile app - Largest online booking of doctors and hospitals platform in Indonesia - Most complete medical content database for patients and doctors in Indonesia We believe that medical knowledge can help people take better decision for their personal and family health. Here at Alodokter, we are dedicated to help Indonesian finding the finest health services. We hire people who are passionate, engaging and genuinely dedicated to help others. We train our team to be knowledgeable and highly skilled and reward the value they bring to Alodokter.


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