Senior Engineer, Service Delivery
12 hours ago
Senior Service Delivery Engineer
Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Join us as a Senior Engineer on our Professional Services team in Jakarta, Indonesia to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.
You will:
- Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement.
- Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement.
- Build and sustain effective communications with all partners and cross-functional teams, maximising the customer experience and relationships
- Develop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunities
- Maintain awareness of all service matters and manage customer during high priority escalations.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Be an experienced Service Delivery Engineer, with a strong history of executing and completing complex projects
- Have strong organisational and planning skills, being able to coordinate teams across all program activities.
- Exposure in products such as Veritas Netbackup/Netbackup Appliance/Veaam/Cohesity Data Protect/IBM Spectrum will be also considered
- A good foundation in the major OS such as Windows, Linux and VMWare
- Knowledge in the backup functionality of major databases such as Oracle, MSSQL Database, Exchange Database, SAP Hana is a major advantage.
- Good communication and presentation skills and strong command in both English and Bahasa Indonesia communication.
Desirable Requirements
- Bachelors’ Degree
- 4-5 years of strong exposure in project deployment or management of enterprise backup infrastructures.
- Exposure in the deployment of DellEMC products such as Networker, Data Domain, Avamar is most desirable.
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
-
Principal Engineer, Service Delivery
12 hours ago
Jakarta, Indonesia Dell Technologies Full timePrincipal Service Delivery Engineer Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of...
-
Senior Services Engagement Engineer
8 months ago
Jakarta, Indonesia SAP Full time**We help the world run better** **Key Responsibilities & Tasks** The Senior Engagement Engineer works for customers covered by a long-term post-sales engagement. An engagement is a collaborative relationship between a customer and individual resources or teams with a specific mandate based on a defined contract. The aim of this role is to support a...
-
IT Delivery Engineer
7 months ago
Jakarta, Indonesia Elabram Full timeJob Description Work as technical engineer, work with team members to support IT project delivery, which including but not limited on making project delivery plan, site survey, hardware installation, commossionning, acceptance, etc. to meet customer requirements including not only functionality, but also performance, security and high...
-
Service Delivery Manager
3 months ago
Jakarta, Indonesia NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
-
Engineering and Technology
4 days ago
Jakarta, Indonesia Shopee Full timeDepartmentEngineering and Technology- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not...
-
IT Delivery Engineer
7 months ago
Jakarta, Indonesia Elabram Systems Sdn Bhd Full timeWork as technical engineer, work with team members to support IT project delivery, which including but not limited on making project delivery plan, site survey, hardware installation, commossionning, acceptance, etc. to meet customer requirements including not only functionality, but also performance, security and high availability; - Responsible to support...
-
Jakarta, Indonesia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Delivery Manager
7 months ago
Jakarta, Indonesia Digital Grid Full time**Job Description Summary**: The Delivery Manager is a pivotal part of the services organization, who owns the project’s Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the...
-
Service Delivery Supervisor
8 months ago
Jakarta, Indonesia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Senior Specialist
12 hours ago
Jakarta, Indonesia Axiata Digital Labs Full time**BUSINESS REQUIREMENTS AND DATA REQUIREMENTS** - Should have a clear understanding of Business ROI and I/P & O/P data requirement flows of each project/program. - Stakeholder management capability at different levels - Represent the wholistic view of the delivery using Reports & Dashboards **RESPONSIBILITIES** - Constantly looking to identify impediments...
-
Senior Project Engineer
2 days ago
Jakarta, Indonesia ABB Full time**Senior Project Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Service Delivery Manager
2 weeks ago
Jakarta, Indonesia NTT Ltd Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Service Delivery Manager
1 week ago
Jakarta, Indonesia NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Senior Software Development Engineer in Test
7 months ago
Jakarta, Indonesia Moladin Full timeWe are looking for a talented and experienced Senior Software Development Engineer in Test to join our team at Moladin Financial Services. As a Senior Software Development Engineer in Test, you will ensure the highest quality possible of our software delivery by implementing and maintaining test automation scripts. Working alongside product managers and...
-
Service Delivery Field Support Engineer
4 weeks ago
Jakarta, Indonesia NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
-
SEO Specialist
6 days ago
Jakarta, Indonesia RaRa Delivery Full timeJob Description: 1. Melakukan planning dan menjalankan strategi optimasi SEO Teknis, SEO On Page, dan SEO Off-Page 2. Melakukan perubahan yang diperlukan untuk semua konten website agar sesuai dengan prinsip SEO 3. Pengindeksan yang konsisten dan mengoptimasi performance keyword 4. Memantau aktivitas SEO kompetitor 5. Meningkatkan average time spent dan...
-
Manager Service Delivery
7 months ago
Jakarta, Indonesia PT HM Sampoerna Tbk. Full timeThe Role Summary: A Service Delivery Manager acts as the voice of the customer within technology while in parallel being responsible for ensuring that service operations and production services across our technology estate are delivered at least to contracted agreements, whilst ensuring that a continual service improvement approach is followed and leads to...
-
Service Delivery Manager
12 hours ago
Jakarta, Indonesia DXC Technology Full time**Essential Job Functions** - Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met. - Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services. - Works with...
-
Senior Engineer
6 days ago
Jakarta, Indonesia Mott MacDonald Full timeDevelop your leadership skills by providing technical mentorship to a team of water engineers. - Conduct engineering design related to sewerage, water and water resources infrastructure including network planning and modelling of water and/or wastewater systems or water resources infrastructure modelling, water demand and water balance analysis. Experience...
-
Senior Software Engineer
6 days ago
Jakarta, Indonesia Pinhome Full time**About the role** As a Senior Software Engineer, you will be highly responsible for producing software that is High-Available, monitorable, and maintainable over time_._ As the Senior Software Engineer, you are expected to become a strong, experienced, and reliable engineer with a high and wider impact on the organization. **What You Will Do** - Actively...