Engineering and Technology

4 days ago

Jakarta, Indonesia Shopee Full time

DepartmentEngineering and Technology- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed the most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do. Browse our Engineering and Technology team openings to see how you can make an impact with us.
- Overseeing IT support including resource planning and management of in-house Tier-1 IT Helpdesk and Tier 2 IT Support teams to pre-defined Service Level Agreement (SLA)
- Manage operational procedures to ensure compliance with applicable policies and performance measures
- Support IT asset management functions including procurement/purchasing, receiving, deployment, management (inventory tracking and reporting), and disposition
- Prepare and review all service level & operation Metrics and KPI scorecards for service delivery
- Overall management and driving continuous innovation and expansion of company IT support management and participation in technology initiatives and projects throughout the organization
- Establishes relationships with technology-related vendors including initial vendor selection, SLA & contract negotiations, and ongoing vendor management
- Act as a technical and management escalation point for troubleshooting complex issues in IT Service Delivery contexts
- Continually reviews the effectiveness of IT delivery and seeks to optimize the value of ITSM/ ITIL
- Acts as a trusted advisor, builds and maintains relationships with other IT leaders and business stakeholders to develop a clear understanding of business needs, and is able to respond with the agility required to address changing business priorities

**Requirements**:

- 8 or more years of experience managing IT helpdesk & support for large, international organizations with strong IT operations acumen, including cross-domain knowledge
- 3 or more years of leadership responsibilities. Preferably proven experience or demonstrated capability in leading IT operations teams in complex and dynamic environments requiring constant support
- Strong knowledge & experience in the life-cycle management of IT operations assets, such as procurement, deployment/ distribution, management, and disposition.
- Exceptional documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams, etc.).
- Eagerness to learn and work outside your technology and responsibility comfort zone.
- Exposure to and understanding of ITSM/ITIL frameworks and agile methodology (Scrum, Kanban, etc) and their working tools.
- Exposure to and understanding of remote monitoring & management (RMM) tools such as Zabbix, Grafana, ManageEngine, Solarwind, Cloudwatch, etc
- Experience administering and supporting users with Windows and macOS environments.
- Experience implementing and maintaining asset management tracking solutions.

  • System Engineer

    7 days ago

    Jakarta, Indonesia Shopee Full time

    DepartmentEngineering and Technology- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers...

  • Engineering and Technology

    6 days ago

    Jakarta, Indonesia Shopee Full time

    DepartmentEngineering and Technology LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our...

  • Engineering and Technology

    4 days ago

    Jakarta, Indonesia Shopee Full time

    DepartmentEngineering and Technology- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers...

  • Manufacturing Technology Specialist

    4 months ago

    Jakarta, Indonesia SMART Agribusiness and Food Full time

    Job Description Summary: Job Description: - Develop and implement strategy to industrial automation and integration with IT technology to achieve IT-OT convergence.- Align initiatives strategy with overall business strategy and operational needs.- Be SME in the expertise of industrial automation and technology interoperability.- Architect and implement...

  • Engineering and Technology

    4 days ago

    Jakarta, Indonesia Shopee Full time

    DepartmentEngineering and Technology- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers...

  • Engineering and Technology

    1 week ago

    Jakarta, Indonesia Shopee Full time

    DepartmentEngineering and Technology LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our...

  • Engineering and Technology

    7 days ago

    Jakarta, Indonesia Shopee Full time

    DepartmentEngineering and Technology LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our...

  • Engineering and Technology

    2 days ago

    Jakarta, Indonesia Shopee Full time

    DepartmentEngineering and Technology- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers...

  • IT Engineer

    7 months ago

    Jakarta, Indonesia Ultimate Technology Solution Full time

    IT Engineer - Radio & Electronics (Jakarta) **Company**: PT. Ultimate Technology Solution **Location**: Jakarta, Indonesia - We are seeking a highly skilled and motivated IT Engineer with a strong background in radio and electronics to join our growing team. - This multifaceted role combines your expertise in radio and electronics with providing...

  • Engineering and Technology

    6 days ago

    Jakarta, Indonesia Shopee Full time

    DepartmentEngineering and Technology LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our...

  • Engineering and Technology

    4 days ago

    Jakarta, Indonesia Shopee Full time

    DepartmentEngineering and Technology- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers...

  • Corporate IT Manager

    7 days ago

    Jakarta, Indonesia Shopee Full time

    DepartmentEngineering and Technology- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not...

  • Ntt Indonesia Technology Visibility Public

    4 months ago

    Jakarta, Indonesia NTT INDONESIA TECHNOLOGY Full time

    NTT Indonesia Technology is part of NTT Ltd. companies in Indonesia. NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. Our global assets and integrated ICT stack...

  • Engineering and Technology

    2 days ago

    Jakarta, Indonesia Shopee Full time

    DepartmentEngineering and Technology- LevelEntry Level- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve...

  • Engineering and Technology

    4 days ago

    Jakarta, Indonesia Shopee Full time

    DepartmentEngineering and Technology- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers...

  • Engineering and Technology

    6 days ago

    Jakarta, Indonesia Shopee Full time

    DepartmentEngineering and Technology LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our...

  • Engineering and Technology

    7 days ago

    Jakarta, Indonesia Shopee Full time

    DepartmentEngineering and Technology LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our...

  • Engineering and Technology

    2 days ago

    Jakarta, Indonesia Shopee Full time

    DepartmentEngineering and Technology- LevelEntry Level- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve...

  • Presales Engineer

    4 days ago

    Jakarta, Indonesia PT Vega Technology Indonesia Full time

    Please fill out this Quick Application Job Form: - Collecting and identifying customer requirements and providing engineering solutions to the problem - Identifying problems and potential problems that can occur and providing anticipation engineering solutions - Provide a schematic diagram for the engineering solution - As a design engineering solution team...

  • Engineering and Technology

    2 days ago

    Jakarta, Indonesia Shopee Full time

    DepartmentEngineering and Technology- LevelEntry Level- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve...