Engineering and Technology

4 days ago

Jakarta, Indonesia Shopee Full time

DepartmentEngineering and Technology- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed the most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do. Browse our Engineering and Technology team openings to see how you can make an impact with us.
- Manage transformational IT service management projects and their related projects such as organisational process improvement and implementation, asset management process, etc.
- Collect feedback from stakeholders to identify potential improvements in the Information Technology context
- Provide recommendations to the development of processes & tools across departments
- Deliver effective presentations of assessment findings & recommendations to high-level management
- Manage the ITIL design and implementation projects staffed by the other departments, and create documentation relevant to their scope of works
- Identify the current state of processes & procedures, and facilitate the implementation of all necessary improvements
- Identify and collect performance inefficiency and cost-saving opportunities, and provide recommendations
- Lead the creation of new process flow or workflow and the implementation of newly developed workflow with stakeholders
- Lead the creation and review of ITIL-related guidelines and relevant documentation
- Create the regular performance reports for the service desk and its supporting functions for each process (such as Service Request, Incident, Problem, Change, Asset, etc)

**Requirements**:

- Bachelor's degree or above
- 5 years of experience as an IT Service Management Consultant, IT Business Analyst, or Project Manager
- Familiar with business implications of technology, technical IT, and general business to locate business problems and potential solutions
- Excellent command of spoken and written English and Bahasa Indonesia and able to work across multiple countries
- Experience in Project Management or Program Management roles with demonstrated knowledge of both traditional Waterfall and Agile methodologies
- Solid knowledge of ITSM/ITIL frameworks or other relevant frameworks/ standards.
- ITIL 4 Foundation certification is required
- Strong experience in reviewing and optimizing the business & IT operational processes and their supporting systems.

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