Senior Inbound Manager
4 weeks ago
Overall responsibility and supervision of the inbound Department
- Fully understand the range of sustainable products available and share this information with your team and agents to Increase sales of all sustainable products
- Invite agents to take part in our Refillable water Bottle and carbon offsetting initiatives
- Seek ways and update strategy to provide excellent services and enhance client satisfaction
- Be a key contact person to ensure the highest level of service possible
- Manage the inbound team in performing their work and encourage open communication for any problems related to the work
- Evaluate the work performance and coach them on their assignment to ensure every development
- Working collaboratively with all other departments
- Coordinate with the Product Manager to develop programs
- Coordinate with the business development Manager to expand current markets
- Coordinate with the Sustainability Manager to ensure responsible tourism practices
- Open for Indonesian nationals and foreign citizens
- Fluent at native level in written and spoken English
- Excellent experience in the tourism industry
- Extensive knowledge of Indonesia's tourism products
- Experience with Destination Management software
- Leadership skills with a pleasant personality and strong Initiative
- Good analytical skills and business sense
- Strong relationship-building and negotiation skills
- Excellent communication skills - verbal, written, and presentational - with clarity of expression
- Must be well organized, detail-oriented, and prioritize workload efficiently
- Good decision-making and problem-solving capability
- Multitasking skills
- Able to work under pressure, meet tight deadlines, and work flexible hours during peak season
- Able to work independently as well as part of a team
- A “Can Do” attitude and positive thinking that includes creative thinking is an asset
Benefits
- Competitive Salary
- THR, BPJSTK and Kesehatan
- 12 days annual leaves
- Tax covered by the company
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