Senior Sales Manager

3 weeks ago

Jakarta, Indonesia IHG Full time

**About us**
InterContinental Jakarta Pondok Indah Over 70 years ago, the InterContinental legacy opened the gateway to luxury travel and transformed the globe into a playground of allure and grandeur. Today, set in the heart of South Jakarta, InterContinental Jakarta Pondok Indah continues this legacy. InterContinental Jakarta Pondok Indah is a 5-star luxury hotel set in the heart of South Jakarta’s premium business, shopping and entertainment district. Featuring 311 luxury appointed guest rooms and suites, the hotel offers luxurious comfort and exemplary hospitality. InterContinental Jakarta Pondok Indah’s unique meeting and event spaces, are the ideal venue for exclusive board meetings, private celebrations, business functions and conventions. Integrated into the Pondok Indah Shopping Mall complex, with direct access to the Mall and Office Tower, the hotel dominates the skyline of this upmarket Jakarta suburb. Surrounded by prestigious housing complexes and internationally renowned schools, InterContinental Jakarta Pondok Indah is located just minutes away from the Robert Trent Jones Jr designed Pondok Indah Golf Course and the Pondok Indah Water Park.
**Your day to day**
People - Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers - Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance - Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently - Recommend or initiate any HR elated actions where needed - Drive a great working environment for teams to thrive - connect departments to create sense of one team Financial - Hit all personal/team sales goals and maximise profitability - Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans - Help prepare the departmental budget and financial plans including the hotel marketing plan - Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales - Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan. Guest Experience - Help guests - you’ll be happy to help if someone needs assistance with a request or complaint - Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience - Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services - Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients Responsible Business - Raise the awareness and reputation of your hotel and the brand locally - Identify improvements to marketing activities and overall hotel sales performance and work with other departments - Ad-hoc duties - unexpected moments when we have to pull together to get a task done Accountability This is sales and marketing job in a full or limited service hotel and may include meeting space and/or catering facilities. May manage professional level and administrative sales team members.
**What we need from you**:

- Bachelor’s degree / higher education qualification / equivalent in marketing or related field - Two to four years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team, or an equivalent combination of education and work experience - Must speak local language - Other languages preferred - Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. - Problem solving, reasoning, motivating, organizational and training abilities.
**What we offer**
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. - True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests - True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay - True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs - True Responsiveness: is about providing guest

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