Senior Director
3 months ago
**Full Job Description**
Our client is an leading retails company - conglomerate groups in Indonesia. Its mission is to help bring value for a better live. They believe that retails should be managed well both operations and customer satisfaction, They are always having an evolving road map and they would like to build an extraordinary team that work to achieve success together
**Key Responsibilities**:
- Ensure all operational process in e-commerce and warehouse are available, focus on data accuracy and customer satisfaction are maintained
- Determine a marketing strategy that is in accordance with the characteristics of the company's target market to increase the company's revenue both from shop operations and commercial industry.
- Increase the effectiveness and efficiency of operational processes (stores, commercial industry & service centers) to minimize costs
operations while maintaining the level of customer satisfaction.
- Manage customer service activities to maintain the reputation for excellence
- Managing all resources and maintain good relationships with third-party suppliers (B2B)
- Controlling product supply throughout the company's operational areas (especially stores) effectively and efficiently to improve
effectiveness of product turnover in accordance with market needs.
- Ensuring a business development strategy which includes determining potential and strategic store locations and the availability of qualified leaders
- Own, refine and monitor performance measures that support the strategy and operating plans
- Prepare and implement strategic and operational plans and actions to ensure that facilities and systems, procedures, staffing, support services and capacity are available when needed and at required levels
- Improve customers loyalty and customers experience by developing meaningful relationships with top customers
**Key requirements**:
- 10+ years of experience in a retails environment with leadership level experience in retails
- Bachelor's degree in business/other related field; master's degree in a business related discipline
- Must be highly knowledgeable in operations management, business acument, customer complaint management, warehouse management and budget management
- Proven experience in retail operations
- Strong project management skills and ability to complete projects on time
- Strong problem-solving skills with the ability to translate analytic data into strategic ideas
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