汽车售后经理 Customer Service Manager

3 weeks ago

Jakarta, Indonesia B-QUIK Full time

**工作职责：**

1、店长责任制，店长全权负责门店的日常营运及管理；

2、负责门店人员管理，包括排班、考勤、办公行为规范、纪律、制度遵守的管理等；

3、协调处理门店内各类服务人员调度安排、相关工作配合衔接等问题；

4、做好经营服务和日常员工培训指导；

5、维护与客户的良好关系，妥善处理顾客投诉和服务工作中所发生的各种矛盾；所管理门店业绩稳步提升，能够完成公司下达的业绩指标。

6、负责维护与公共部门，职能部门，政府机构的良好关系。

7、有解决客诉方向或者技术方向均可。

Job Responsibilities:

- Store Manager Responsibility System: The store manager is fully responsible for the daily operation and management of the store.
- Responsible for the personnel management of the store, including shift scheduling, attendance, management of office behavior norms, discipline, and compliance with regulations.
- Coordinate and handle various issues such as the dispatching and arrangement of service personnel in the store and the coordination and connection of related work.
- Do a good job in business services and provide daily training and guidance for employees.
- Maintain a good relationship with customers, properly handle customer complaints and various contradictions arising in the service work. The performance of the managed store should be steadily improved, and the performance indicators assigned by the company should be completed.
- Be responsible for maintaining good relationships with public departments, functional departments and government agencies.

薪资福利：

Salary and benefits.

**薪资open，可谈**

**Salary is negotiable.**

**可提供员工宿舍；**

**Provide employee dormitories.**

**提供停车位**

**Provide parking spaces.**

**工作地点：印尼-雅加达-pik2；**

Jenis Pekerjaan: Penuh Waktu

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