Order Management Officer

3 months ago

Bogor, Indonesia Goodyear Full time

Location: ID - Bogor
Goodyear Talent Acquisition Representative: Katrena Calimag
Sponsorship Available: No
Relocation Assistance Available: No

**Primary Purpose of the Position**
- To efficiently manage the order fulfillment processes and in accordance with established operation policies/procedures.
- Actively participate and comply with the environmental, health and safety policy of PT Goodyear Indonesia Tbk.

**Responsibilities**:

- Customer contacts
- Act as the first customer contact person to handle customer inquiries for assigned area, OEM and staff purchased/Kopkar and WFFS (withdrawal from finished stock), such order status, and pricing.
- Provide feedback to the relevant sales, supply chain & finance personnel regarding order status and/or changes.
- Order processing
- Process customer orders/changes according to established department policies/procedures after confirming the stock availability and customer product allocation, Communicate with customers on relevant information, e.g. payment method, delivery schedules, product availability, credit terms, and coordinate with supply chain, logistics, and finance personnel. Prepare order confirmation with approval and confirmation from the sales supervisor. Process customer returns according to established policies/procedures
- Process OE orders from OEM Customers by liaising with OE Manager, Supply Chain, and Finance Team related. Drive the OE Order processing to meet the order timeline as per required by OEM Customer
- To handle data entry for new defective return tires & FOC program.
- Provide daily sales report
- Provide Weekly OE Report
- Shipping and delivery coordination
- Prioritize delivery schedules based on first come first served and customers’ delivery requirements and electronically process delivery orders.
- Track feedback from transportation or warehousing service providers/suppliers/ carriers/ logistics etc to ensure timely order delivery.
- Communicate timely with Local RP customers and OEM customers on delivery status.
- Record & report the delivery performance achievement to OEM Customers.
- Administration of customer complaints and claims
- To ensure claim adjustment is handled properly according to valid policy.
- Record and follow up the voice of customers from OEM
- Alert the supervisor and respective sales & supply chain personnel on any unmet customer needs.

**Job Qualifications**:

- Bachelor's degree from any major
- Minimum 1-year experience in order processing or customer service
- Understand Product Knowledge, Business Process, and Sales Environment
- Having capabilities of an order processing view, with an ability to work management, influencing people, and teamworking.
- Familiar with SAP

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