Assistant Event Manager
6 months ago
**Job Number** 24028300
**Job Category** Event Management
**Location** The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
**CORE WORK ACTIVITIES**
**Managing Event Logistics and Operations**
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
- Uses his/her judgment to integrate current trends in event management and event design.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Performs other duties as assigned to meet business needs.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
**Ensuring and Providing Exceptional Customer Service**
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Makes presence known to customer at all times during this process.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Follows up with customer post-event.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Ensures hourly employees understand expectations and parameters for event activities.
**Leading Event Management Teams**
- Conducts formal pre
- and post-event meetings as required to review/communicate group needs and feedback.
- Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
- Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
**Supporting and Coordinating with the Sales and Marketing Function**
- Assists in the sales process and revenue forecasting for customer groups.
- Up-sells products and services throughout the event process.
- Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
**Conducting Human Resources Activities**
- Reviews comment cards and guest satisfaction results with employees.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Assists in the development and implementation of corrective action plans.
- Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
- Works with the property staff and customers to address operational challenges associated with his/her group.
- Performs other duties as assigned to meet business needs.
- Marriott
-
Assistant Director of Event Management
3 months ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 24174104 **Job Category** Event Management **Location** The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position assists in the execution of all...
-
Assistant Manager, PR
6 months ago
Jakarta, Indonesia Levi Strauss & Co. Full timeJob Purpose: - Build and unleash the Levi’s® PR, Social and Event machine - Drive not only best but next in class PR, Social and Event for Indonesia - Deliver programs that drive excitement, inspiration and demand for the brand - Establish Levi’s® as the go to brand for Style, Lifestyle Fashion and Music **Responsibilities**: - Directs execution and...
-
Event & Promotion Assistant Manager
6 months ago
Jakarta, Indonesia PT Mogems Putri International Full timeResponsible for the coordination and execution of all marketing and communications’ Below The Line (BTL) activities, such as event organization, collateral production, advertising and promotional programs, partners collaboration and all efforts required to effectively represent the company and events to customers and stakeholders. **General...
-
Event Manager
6 months ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 24053963 **Job Category** Event Management **Location** Sheraton Grand Jakarta Gandaria City Hotel, Jl. Sultan Iskandar Muda, Jakarta, Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for preparing all event documentation and...
-
Assistant Event Manager
6 months ago
Jakarta, Indonesia Informa Markets Full time**Company Description** PT Pamerindo Indonesia** is the leading trade fair organiser in Indonesia, established with the sole purpose of organising specialised trade exhibitions for the Indonesian market. The company has grown considerably and now regularly organises over 20 trade exhibitions in the following sectors: Beauty, Building & Construction, Electric...
-
Event Admin Assistant
3 months ago
Jakarta, Indonesia PT. Citra Bahasa Global Full timeHi everyone, #bahasaglobal is a fast growing young company providing event organizing, interpretation, translation, and communication-based services to a rapidly growing number of domestic and international clients. We need new people to fill in a permanent position as an Event Admin Assistant. **The applicants must be able to**: - Prepare quotations. - Be...
-
Events Manager
6 months ago
Jakarta, Indonesia Hilton Full timeEvents Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...
-
Events Manager
6 months ago
Jakarta, Indonesia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Convention Manager
2 months ago
Jakarta, Indonesia Dyandra Event Solutios Full timeDeveloping sales plan & strategic to hit target - Analyzing trend market - Looking for new market to sell Company's product - Reviewing & giving feedback of Creative Deck from Creative Officer - Giving sales training to sales team - Reviewing and giving feedback about budgeting that is submitted by Operations Officer - Coordinating with several stakeholders...
-
Events Service Assistant Manager
4 days ago
Jakarta, Indonesia Park Hyatt Jakarta Full timeSummary - To fully understand and strictly adhere to all of the policies and procedures outlined in the Departmental Operations Manual. - To respond to the results of guest satisfaction surveys and ensure the relevant changes are implemented. - To supervise and oversee the smooth and efficient operation and administration of designated function, conference...
-
Event Activation Assistant Manager
8 months ago
Jakarta, Indonesia The Ascott Limited Indonesia Full timeEvent Activation Assistant Manager - Berpengalaman lebih diutamakan - Teliti, bekerja keras, jujur, disiplin, bertanggung jawab - Memiliki komitmen pada pekerjaan "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda...
-
Assistant Event
6 months ago
Jakarta, Indonesia Informa Markets Full time**Company Description** PT Pamerindo Indonesia** is the leading trade fair organiser in Indonesia, established with the sole purpose of organising specialised trade exhibitions for the Indonesian market. The company has grown considerably and now regularly organises over 20 trade exhibitions in the following sectors: Beauty, Building & Construction, Electric...
-
Account Executive
1 week ago
Jakarta, Indonesia Bali Event Group Full time**Responsibilities**: - Oversee day-to-day accounting operations, including but not limited to: - General ledger maintenance - Payroll processing - Prepare financial statements and reports - Assist with budgeting and forecasting - Ensure compliance with all relevant accounting standards and regulations - Collaborate with other departments to provide...
-
Event Intern
6 months ago
Jakarta, Indonesia exabytes Full time**GROW your career with Exabytes**: - We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career,...
-
Events Sales Manager
6 months ago
Jakarta, Indonesia Grand Hyatt Jakarta Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Events Sales Manager is responsible to maximise sales and achieve pre-determined targets, working closely with Events, Food and...
-
Project Manager
6 months ago
Jakarta, Indonesia Maker Lab Full timeGrounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics...
-
Personal Assistant Sales and Event Production
4 months ago
Jakarta, Indonesia EGN Indonesia Full time**Personal Assistant Sales and Event Production Coordinator** Are you ready to be an essential part of our growth journey? This position will provide comprehensive administrative support to the Community Growth VP, assist in sales-related tasks, and play a pivotal role in community growth and event production. The organization designs this position to...
-
Event Activation Assistant
6 months ago
Jakarta, Indonesia Kanmo Retail Group Full time**Key Responsibilities**: - Collaborate with the events team to execute a variety of events from user to raise brand awareness. - Work collaboratively with other team members to achieve event objectives. - Detail-oriented with the ability to manage multiple tasks simultaneously. - Excellent communication skills, both written and verbal. - Managing event...
-
Event Booking Center Manager
7 months ago
Jakarta, Indonesia Marriott International, Inc Full time**Job Number** 23206168 **Job Category** Event Management **Location** Sheraton Jakarta Soekarno Hatta Airport, One Marriott Drive, Jakarta, Indonesia, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for preparing all event documentation and coordinates...
-
Event Activation Assistant
6 months ago
Jakarta, Indonesia Kanmo Group Full time**Key Responsibilities**: - Collaborate with the events team to execute a variety of events from user to raise brand awareness. - Work collaboratively with other team members to achieve event objectives. - Detail-oriented with the ability to manage multiple tasks simultaneously. - Excellent communication skills, both written and verbal. - Managing event...