Learning & Development Manager
1 week ago
**Additional Information**
**Job Number**25038605
**Job Category**Human Resources
**Location**The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia, 12940
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
-
Learning & Development Manager
3 weeks ago
Jakarta, Indonesia InterContinental Full timeWhat’s the job? As L&D Manager, you’ll make sure our employees receive the right learning and development program from the employee’s on-boarding session to development and enhancement training program. You need to analyze training needs, plan, organize, facilitate and evaluate training program which comply to the InterContinental Brand standard for...
-
Strategic Learning Development Manager
7 days ago
Jakarta, Jakarta, Indonesia Indosat Full timeJob DescriptionOverviewThis role is responsible for identifying and addressing organizational capability gaps through the design and implementation of comprehensive learning & development programs. The ideal candidate will have a strong understanding of business objectives and be able to translate them into effective training solutions.Key...
-
Learning Development Specialist
4 weeks ago
Jakarta, Indonesia AMODA Full time**About The Role**: The Learning & Development Specialist will be responsible for designing, implementing, and managing AMODA’s employee training programs. This role focuses on enhancing employee skills, fostering professional growth, and ensuring alignment with company objectives. **Responsibilities**: - Develop and execute L&D strategies aligned with...
-
Learning and Development Analyst
3 weeks ago
Jakarta, Indonesia Kompas Gramedia Full timeLearning & Development Analyst will be working in Kognisi.id (Kompas Gramedia Learning & Insights) part of Growth Center Kompas Gramedia, focusing on designing and developing various learning contents. The responsibilities are: Conduct thorough research on various learning topics & objectives in order to produce learning content with proven quality. Create,...
-
Learning and Development Specialist
4 weeks ago
Jakarta, Indonesia Kompas Gramedia Full timeLearning & Development Analyst will be working in Kognisi.id (Kompas Gramedia Learning & Insights) part of Growth Center Kompas Gramedia, focusing on designing and developing various learning contents. The responsibilities are: Conduct thorough research on various learning topics & objectives in order to produce learning content with proven quality. Create,...
-
Head of Learning
2 weeks ago
Jakarta, Indonesia WeNetwork Asia Full time**About the Role**: **Responsibilities**: - As the head of learning and development, this position will report to the HR director and be expected to influence the board and senior managers at all levels to adopt and support effective approaches to learning and development. - Liaise with senior management and HR figures to align the overall learning and...
-
Learning & Development Manager
3 weeks ago
Jakarta, Indonesia Swissotel Nusantara Full timeLearning & Development Manager - Penempatan di IKN "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please be aware of the...
-
Learning Development Supervisor
4 days ago
Jakarta, Indonesia PT. Supra Boga Lestari Full timePersyaratan wajib Pria & Wanita Sarjana Informasi Tambahan Job Responsibilities **Learning & Development Supervisor Responsibilities**: 1. Execute Learning & Development Plan from end-to-end process 2. Oversee & manage Development Programs that runs under L&D Department 3. Liaise with Organization Development Department to create internal employee...
-
Head of Learning and Development
4 days ago
Jakarta, Jakarta, Indonesia Michael Page Full timeAbout the RoleWe are seeking an experienced professional to join our client's team as a Head of Learning and Development. As a key member of the HR team, you will play a critical role in shaping the company's learning and development strategy.Responsibilities will include:Learning and Development: Develop and implement comprehensive learning and development...
-
Learning & Development Analyst
1 week ago
Jakarta, Indonesia Kompas Gramedia Full timeLearning & Development Analyst will be working for Kognisi (Kompas Gramedia Learning & Insights) part of Growth Center Kompas Gramedia, focusing on helping people to grow to be the best version of themselves. The responsibilities are: Creating relevant learning solution model to KG employees and any external stakeholders. Designing learning journey to...
-
Learning and Development Consultant
4 weeks ago
Jakarta, Indonesia Int Labs Full timeThis role is largely focused on leading business development efforts with our clients in Indonesia. That is, identifying new opportunities and supporting in closing deals. **Role Description** This is a full-time Sales Business Development role with a hybrid work arrangement. The role is located in Jakarta, Indonesia, and there is some flexibility to work...
-
Learning & Development Specialist
20 hours ago
Jakarta, Indonesia HashMicro Pte Ltd Full timeHashMicro is one of the leading ERP companies in Indonesia. As we are continuously advancing our research & development to bring the best digital experience for enterprises, we also pursuing our commitment to bring the best of our future IT talents. Through a program called HashMicro Academy, you will be working with a team whose dedication is to realize...
-
Jakarta, Indonesia Kompas Gramedia Full timeHandle the full cycle of the Learning Development process Training Need Analysis (TNA) by collaborating with business stakeholders to implement Program Develop and deliver training to enhance the skills and capabilities of the workforce, including leadership development programs to identify and develop high-potential employees for future leadership...
-
Human Resource Learning
4 days ago
Jakarta, Indonesia Adapundi Full timeKey Responsibilities: Learning & Development Strategy: Develop and implement comprehensive training programs that align with business objectives and regulatory requirements. Design learning roadmaps for different employee levels, from new hires to leadership teams. Training Program Development & Execution: Conduct needs assessments to identify skills gaps...
-
Learning Operations Manager
4 days ago
Jakarta, Indonesia Rakamin Academy Full timeManage and monitor Learning Manager and Campaign Operation Performance for each Major Help Learning Lead in validating New Major/Program Work with SME's (Subject Matter Experts) in designing curriculums/materials Defining and designing learning method, learning journey, learning goals and learning objectives for each milestone through Bloom's...
-
Learning Development Analyst
4 weeks ago
Jakarta, Indonesia Kompas Gramedia Full timeGrowth Center is an effort by Kompas Gramedia's Corporate Human Resources to expand its expertise and impact to a wider audience, not limited to Kompas Gramedia itself. Growth Center specializes in people assessment, online learning courses, and other people-related solutions. Learning Development Analyst will be working in Kognisi.id (Kompas Gramedia...
-
HR Learning Development Officer
2 days ago
Jakarta, Indonesia PT. Sinar Mitra Sepadan Finance (SMSFinance) Full timeMelakukan Training Need Analysis (TNA) dengan cara wawancara dan pengisian kuesioner, mereview, dan membuat design program berdasarkan hasil TNA. Membuat kebijakan terkait program training dan menyosialisasikan program training. Menyusun materi, membuat silabus, mengkonfirmasi materi training dengan user terkait, membuat jadwal training dan membuat...
-
B2B Learning and Development Solution Strategist
17 hours ago
Jakarta, Jakarta, Indonesia KNOLSKAPE Solutions Pvt. Ltd Full timeAbout the Role:We are looking for an experienced Learning and Development Solution Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving sales growth and expansion in the Learning & Development sector. You will develop and execute sales strategies, build strong client relationships, and achieve revenue...
-
Learning and Development Specialist
4 days ago
Jakarta, Indonesia Aruna Full timeCreating a culture of continuous learning and growth programmes that enable organizations to constantly evolve and develop by but not limited to: Work with leaders to assess training needs, Organizing, planning, and directing a variety of training activities, Using digital tools to create flexible and innovative learning programmes, Producing training...
-
Learning & Development Officer
1 week ago
Jakarta, Indonesia PT Prodia Widyahusada Tbk. (Prodia) Full timeCreate a training program including a list of participants and budgets Prepare technical and non-technical training programs as well as the On Job Training program including training materials, participants, upgrading, time, and place of training Analyze, design, and develop training materials, program, and curriculum to increase employee's...