Account Manager

2 weeks ago


Sleman, Indonesia Berlima Digital Full time

Account Manager
- Mengelola hubungan dengan klien existing dan memastikan onboarding klien baru berjalan lancar.
- Berperan menjaga komunikasi antara tim internal dan klien berjalan dengan baik, menjelaskan strategi dan hasil proyek secara jelas dan terarah.
- Memastikan semua deliverables proyek disampaikan sesuai timeline, menjaga kualitas dan kepuasan klien.
- Berkolaborasi dengan tim digital marketing untuk menyusun dan menyampaikan strategi kampanye yang efektif, berbasis data dan insight pasar.
- Menyusun dan menyampaikan laporan performa digital marketing, termasuk analisis KPI, ROI, dan rekomendasi optimasi untuk peningkatan performa.
- Membuat dan mendokumentasikan Minutes of Meeting (MOM) dari setiap komunikasi -dengan klien dan mengelola ekspetasi klien terhadap progres proyek.
- Mengidentifikasi peluang upsell dan cros-sell untuk meningkatkan nilai kerjasama dengan klien.
- Menjaga hubungan jangka panjang yang baik dengan klien, memastikan, kepuasan dan loyalitas.


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