Customer Happiness Executive

4 months ago


Tangerang, Indonesia AirAsia Full time

Executive, Customer Happiness

We are a travel-tech company, the world’s best low-cost airlines for 11 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to join us in enabling flying possible for everyone. We’re fast, we cut bureaucracy and we have a ton of fun while doing it. Join our 24,000 Allstars across 25 countries today Customer Happiness Executive.
- Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat,social and web.
- Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
- Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.
- Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; Generate sales or do upselling while providing exceptional service to meet personal and team sales target.
- Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.
- Participate in training and development activities.
- Other duties as assigned.

This job is ideal for you if you also:

- Diploma/Bachelor's Degree holder.
- Having previous customer service experience would be an added advantage.
- Able to work on 24/7 shift rotation including weekends & public holidays.
- Able to work on midnight shift.
- Must have excellent verbal and written English and additional language of either Chinese/ Tagalog/ Thai/ Vietnamese/ Indonesian/ Korean/ Japanese communication skills, any other additional languages is greatly welcomed.
- Well-organized and detail-oriented and able to multitask. Ability to work with very mínimal guidance or supervision and strong time management skills.
- Must be an assertive team player with high energy to work in a fast-paced environment.
- Medically fit - Mentally and physically.

**AirAsia is an equal opportunity employer and due to the volume of applicants only shortlisted applicants will be notified.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.



  • Tangerang, Indonesia AirAsia Full time

    **Executive, Customer Happiness** **Here’s what an ordinary day looks like**: - Provide quality and timely customer service by responding directly to customer questions, feedback, and complaints regarding both AirAsia products and all other non-AirAsia products and services under airasia MOVE with the main focus on Any Airlines. - Creatively and...

  • Social Media Executive

    5 months ago


    Tangerang, Indonesia AirAsia Full time

    **Social Media Executive** **Responsibilities**: - To plan and execute social media content and schedule for a wide range of content forms, including video, text, still imagery, animation, live action and other content forms that best utilize the technology available on any given social media/digital platform. - To manage the execution of our social media...


  • Tangerang, Indonesia PT Prime Consulting Executive Search Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Penjualan (Teknis) **Jenjang Karir** Staf Senior **Job Deskripsi** - Providing the best financial solution for our customer through our investment product through the bank’s outlet. - Advise clients on the investment products. - Helping customers with financial...


  • Tangerang, Indonesia PT Prime Consulting Executive Search Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Manajemen Operasional, Terapis Kesehatan **Jenjang Karir** Manajer - Departemen **Job Deskripsi** Our Client is a leading aquaculture company in Indonesia and produce and sells feed, fry, pet food, probiotics, shrimp products and processed food for domestic and export...


  • Tangerang, Indonesia PT Cipta Kemas Indah Cemerlang Full time

    Persyaratan **Qualification / Requirement**: - Minimum S1 degree in management or industrial engineering - Minimum a year related experience in sales with senior position - Have knowledge and experience on printing and packaging consumables and machinery - Able to spoken & write in English, able to speak Mandarin or following dialect is advantage. - Able...

  • Relationship Manager

    4 months ago


    Tangerang, Indonesia PT Prime Consulting Executive Search Full time

    Persyaratan - Bachelor’s degree from reputable University - At least 4-5 years working experiences as a Relationship Manager - Open Male or Female - Max Age: 40 years old - Fluent in English - Look Professional, Target oriented and Good in Communication skills Tanggung Jawab - Conduct daily and weekly planning of sales activities in order to reach those...

  • Financial Advisor

    4 months ago


    Tangerang, Indonesia PT Prime Consulting Executive Search Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Penjualan dan Pemasaran, Pemasaran (Non-Teknis), Broker Asuransi **Jenjang Karir** Pemula / Staf, Staf Senior **Job Deskripsi** - Research and source potential clients and build long-term relationships with them - Persuade prospective clients to engage in a phone...

  • Sales Executive

    4 months ago


    Tangerang, Indonesia Maimaid Indonesia Full time

    Tanggung Jawab Pekerjaan This is a full-time on-site role for a Sales Executive located in Tangerang. The Sales Executive will be responsible for identifying and pursuing sales opportunities, building and maintaining customer relationships. Syarat & Keahlian - Sales and Marketing skills, including experience with lead generation and cold calling - Strong...

  • Sales Executive

    1 month ago


    Tangerang, Indonesia Coca-Cola Europacific Partners Full time

    Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! **Key Responsible**: - Build and maintain business relationship to existing and potential (new) customers within GT channel by conducting regular business review based on market observation feedback and relevant...

  • Sales Executive

    4 months ago


    Tangerang, Indonesia PT Indonesia Huaxin International Full time

    Here you will be given some tasks as a Sales Executive such as: - Research about the local customers' data - Helping the growth of the business by expanding customer reach - Communicate with customers through phone to build a strong relationship. **Requirements**: - Minimum education to be SMA/SMK - Ability to speak,write, and read Chinese/ Mandarin -...


  • Tangerang, Indonesia Rentokil Initial Full time

    Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives by controlling pests, improving hygiene, and interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology....

  • Account Executive

    4 months ago


    Tangerang, Indonesia PT Kokai Indo Abadi Full time

    **Responsibilities** - Actively seek out new sales opportunities through reaching out, networking and social media - Oversee Offline and Online Marketing planning & execution. - Manage and track customer and transactional information in a CRM. - Set up meetings with potential clients. - Negotiate/close deals and handle objections **Qualifications** -...

  • Sales Executive

    6 months ago


    Tangerang, Indonesia PT Surya Untuk Negara (Sunedu.id) Full time

    Sunedu.id is an education technology company that provides e-learning solutions for companies. The solutions ranged from making e-learning content, e-learning system, and synchronous online training. E-Learning Sales Executive will be responsible for creating new client. They will also be responsible for maintaining existing client to get cross selling/up...

  • Marketing Executive

    3 weeks ago


    Tangerang, Indonesia Junior Lab Indonesia Full time

    Are you a results-driven marketer with a creative edge? We’re seeking a **Marketing Executive** to elevate our brand and help grow our customer base. If you're innovative, data-driven, and thrive on executing campaigns that make an impact, we’d love to hear from you! **Requirements**: - Bachelor’s degree in Marketing, Communications, or a related...


  • Tangerang, Indonesia PT Inovasi Karya Batam Full time

    **Sales & Account Executive (Sales B2B)** **Company Overview**: **Position: Sales & Account Executive** **Location**: Tangerang **Employment Type**:Full-time **Responsibilities**: - Develop and execute strategic sales plans to achieve sales targets and expand market presence in the industry - B2B. - Identify and pursue new business opportunities through...

  • Account Executive

    5 months ago


    Tangerang, Indonesia PT. Kokai Indo Abadi Full time

    **Responsibilities**: Actively seek out new sales opportunities through reaching out, networking and social media Oversee Offline and Online Marketing planning & execution. Manage and track customer and transactional information in a CRM. Set up meetings with potential clients. Negotiate/close deals and handle objections **Qualifications**: Bachelor...


  • Tangerang, Indonesia Siegwerk Druckfarben AG & Co. KGaA Full time

    Siegwerk is one of the world’s leading suppliers of Printing Inks and sustainable packaging solutions. A career here will give you significant flexibility and support in a company focused on making a positive impact in the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit...


  • Tangerang, Indonesia Rentokil Initial Full time

    Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives by controlling pests, improving hygiene, and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and...

  • Sales Executive

    1 month ago


    Tangerang, Indonesia PT Mitra Utama Solusi Telematika Full time

    SALES EXECUTIVE DESKRIPSI - BERTANGGUNG JAWAB ATAS PENCAPAIAN TARGET PENJUALAN DAN TARGET AKUISISI TOKO YANG TELAH DI TETAPKAN. - BERINISIATIF TINGGI UNTUK MENCARI TOKO TOKO YANG BISA MENJADI TARGET AKUISISI DEMI MENCAPAI TARGET. - BERTANGGUNG JAWAB UNTUK MENGEMBANKAN PASAR BARU. - BERTANGGUNG JAWAB UNTUK TERUS MENINGKATAN PENGETAHUAN ATAS PRODUK YANG DI...

  • Brand Leader

    4 months ago


    Tangerang, Indonesia CV.Dorskin Kreasi Indonesia Full time

    At Dorskin, we are not prioritizing how to sell products for Indonesian market but focusing more on how we can help society, especially acne fighters. From a small brand that was established on 2021, we are aiming to deliver happiness for all and be the top mind acne brand in Indonesia with our first product, Matcha Glow Sleeping Mask. And with stable goal...