L2 Support

5 days ago


Jakarta, Indonesia Octa Infinite Solutions Full time

Job Description:

- Responsible for analyzing the issues and support L1 team, support as L2 and provide inputs to developer's team
- Should be able to work on reports with accuracy and follow the SOP's which technical leads instructions
- Ownership Resolutions of Problems Issues Defects Ticket until
- Assign the Incident to relevant L3 teams with analysis details, Impacted places, Resolution details for code/data fix.
- Regular Reporting on Open/In Progress/Resolved Tickets to Leads
- Should be flexible to work in-shifts, extend the work for closure and weekends if required need to travel inside Jakarta
- Strong knowledge in SQL, to analyze the store procedures and should be able to identify the bugs in stored procedures and fix it. Also add on knowledge in SSRS and.net
- Understanding on Android and understanding logs.
- Reproducing the Application issues (web/masters/mobile) and debug
- Data maintenance
- Excellent English and Bahasa Communication skills Oral & Written


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