Shop Ops

1 month ago

Jakarta, Indonesia Shopee Full time

Department Business Development and Partnerships- LevelEntry Level- LocationIndonesia - JakartaThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
- Manage retail shops by creating new SKU's, modifying overall shop attributes, and updating SKU dimensions.
- Ensure timely and accurate completion of jira tickets by setting clear SLA expectations and monitoring team members' progress
- Monitoring shop details and ensuring the business operates within SOP
- Analyze shop performance such as bad ratings & reviews and constantly looking for area of improvement for SBS Shops
- Coordinate with cross-functional teams on solving SBS Shops issue (if any)
- Managing and executing promotional campaigns as requested by brands
- Analyze order complaints related tickets for a fair dispute-resolving decision
- Continuously assess current process to identify improvement opportunities

**Requirements**:

- D3 degree and above with no working/internship experience are welcomed
- Proficiency in using Ms.Office (Excel, Word, Powerpoint)
- Good interpersonal and communication skills (written and oral)
- Willing to work for 3 months contract based
- Possess strong commitment to team environment dynamics with the ability to contribute expertise for team improvements

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