Kyc Ops Manager

7 days ago

Jakarta, Indonesia GO-JEK Full time

They say no man is an island, and this notion holds particularly true for this role. As our KYC Ops Manager, you’ll be an instrumental cog in the verifications wheel of Gojek that directly impacts the company’s ability to ensure its adherence to implementing a robust Enhanced Due Diligence (EDD) and Customer Due Diligence (CDD) in compliance to regulation. Your main objective will be to ensure that existing processes meet the standard requirements such as targeted SLA and KYC quality as well as identify ways to better streamline current processes. The greater KYC, Product, and Compliance teams will be your companions during this ride. Best yet, you’ll have the opportunity to flex your leadership and team management skills, getting us even closer to a seamless KYC Ops process

**Responsibilities**:

- Meet weekly verification team performance goals not limited to: average lead time, average approval rate & quality rate
- Continuous capacity planning to be as efficient as possible while supporting the company’s demand and expansion, both on the electronic process and on-ground verification
- Together with Product & Compliance team, refine all the existing processes to achieve company goals and ensure that user journey complies with country regulations at all times
- Work closely with Compliance team to ensure zero fraudulent KYC document submissions in the platform, whether by setting up SOPs to control or by giving feedback to Product Managers to make changes to the product
- Work closely with Legal team to do the continuous review and refine users’ T&C (customers/drivers) to ensure that all policies prevent money laundering, fake accounts, terrorism-funding within the GoPay ecosystem
- Support the Ops Critical Incidents Team to improve the Enhanced Due Diligence procedure
- Assess the risk from each customer based on their transactions by leveraging the internal tools, also reassess every time there is a change in the circumstances, and follow through with keeping up-to-date information on the customers based on the risk assessments

**Requirements**:

- A relevant Bachelor or Master Degree
- Should have at least 6 years of experience in a financial institution and have a background in customer onboarding/initiation
- Strong sense of the operational risk
- Experienced people manager - lead the team and help them to achieve the target
- Team player (adaptable, communicative, strategic, collaborative)
- Analytical mindset (able to understand the context, find the correlation between topic, and draw the conclusion)
- Problem-solving (able to link the information’s to solve the problem)
- Able to write a report and maintain it as weekly tasks and experience in leveraging analytics will be preferred

Our KYC team, a subsidiary of the Payment Platform Team, consists of a whole village to create a proper KYC from Data Science, Engineers, Product, etc based in Jakarta. Working alongside the Legal, and Compliance Team, we are predominantly concerned with adhering to the robust EDD and CDD while maintaining good service and SLA to our customers.
- We are a tight-knit group made up of free thinkers, sports enthusiasts, and wannabe bakers. We work hard and play hard, and believe it or not, we actually enjoy each other’s company

**About Gojek**

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

**Our Mission**: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

**About GoTo Financial**

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workpla

  • Kyc Associate

    4 weeks ago

    Jakarta, Indonesia Mekari (PT. Mid Solusi Nusantara) Full time

    We are seeking a KYC Associate who is detail-oriented and highly organized. You will be responsible for coordinating and managing various operational aspects of our KYC process, establishing accurate and detailed data documentation, overseeing smooth business processes and ensuring high adherence to our SOP. This position requires communication skills,...

  • Kyc Associate

    23 hours ago

    Jakarta, Indonesia Mekari (PT. Mid Solusi Nusantara) Full time

    We are seeking a KYC Associate who is detail-oriented and highly organized. You will be responsible for coordinating and managing various operational aspects of our KYC process, establishing accurate and detailed data documentation, overseeing smooth business processes and ensuring high adherence to our SOP. This position requires communication skills,...

  • Kyc Project Manager

    7 days ago

    Jakarta, Indonesia GO-JEK Full time

    They say no man is an island, and this notion holds particularly true for this role. As our KYC Project Manager, you’ll be an instrumental cog in the verifications wheel of GoJek that directly impacts the company’s ability to ensure its adherence to implementing a robust Enhanced Due Diligence (EDD) and Customer Due Diligence (CDD) in compliance to...

  • Kyc Manager

    7 days ago

    Jakarta, Indonesia PAUS Exchange Full time

    Responsibility - Complete KYC on boarding for new and pre-existing customer (KYC Refresh) by reviewing client documentation, vendor databases and system, and regulation. - Develop knowledge of AML/BSA related regulation. - Performing data quality review of workstation KYCs for completeness, including ensuring all appropriate information is contained in the...

  • Compliance Kyc Analyst

    4 weeks ago

    Jakarta, Indonesia Citi Full time

    The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...

  • Kyc - Perbankan

    3 weeks ago

    Jakarta, Indonesia Agent&Co Full time

    Requirement: - Perience as a KYC or tele-verification min 1 year will be a plus - Strong customer care skills and active listening - Familiar with CRM systems and practices. - Customer orientation and ability to adapt/respond to different types of characters. - Excellent communication and observation - Ability to multi-task, prioritize and manage time...

  • Kyc Special Project

    5 days ago

    Jakarta, Indonesia GO-JEK Full time

    **Location** - Jakarta**Work Type** - Permanent**Application Posted** - May 18, 2021**About the Role** As our KYC Project Manager, you’ll be part of the greater KYC verifications team that directly impacts Gojek’s partners. Your main objective will be to lead projects that further enhance KYC processes contributing to measurable benefits for the team's...

  • Improvement Project Manager

    3 weeks ago

    Jakarta, Indonesia GO-JEK Full time

    **Location** - Jakarta **Work Type** - Permanent **Application Posted** - May 18, 2021 **About the Role** As our KYC Project Manager, you’ll be part of the greater KYC verifications team that directly impacts Gojek’s partners. Your main objective will be to lead projects that further enhance KYC processes contributing to measurable benefits for the...

  • Account Ops

    3 weeks ago

    Jakarta, Indonesia RecruitFirst Indonesia Full time

    Industry Fintech We are looking someone: - Has team management experience - Has KYC/compliance related experience - Experience in Account Officer - Basic English skills - Area Jakarta - okay with contract based (extendable) **Job Types**: Full-time, Contract **Salary**: Up to Rp8,000,000 per month Application Question(s): - Experience as KYC? - Bisa...

  • Kyc Agent

    4 weeks ago

    Jakarta, Indonesia Agent&Co Full time

    perience as a KYC or tele-verification min 1 year will be a plus - Strong customer care skills and active listening - Familiar with CRM systems and practices. - Customer orientation and ability to adapt/respond to different types of characters. - Excellent communication and observation - Ability to multi-task, prioritize and manage time effectively. -...

  • Kyc Agent

    2 days ago

    Jakarta, Indonesia Agent&Co Full time

    perience as a KYC or tele-verification min 1 year will be a plus - Strong customer care skills and active listening - Familiar with CRM systems and practices. - Customer orientation and ability to adapt/respond to different types of characters. - Excellent communication and observation - Ability to multi-task, prioritize and manage time effectively. -...

  • Kyc Intern

    3 days ago

    Jakarta, Indonesia Stockbit Full time

    We are seeking a detail-oriented KYC Intern to join our team. This opportunity is ideal for final-year students or recent graduates interested in investment and capital markets. As a KYC Intern, you will play a key role in conducting thorough due diligence on customers, ensuring compliance with regulatory requirements and internal policies. As a KYC Intern,...

  • Kyc Analyst

    3 weeks ago

    Jakarta, Indonesia Deutsche Bank Full time

    **Responsibilities** The individual appointed will be responsible to provide comprehensive Know Your Client, New Account Opening, Static Data Analysis and Services and Data Management solutions within relevant DB systems for Global Markets and Global Banking business lines. **General Responsibilities of the KYC Client Onboarding role will involve**: - To...

  • Cdd/kyc Reviewer

    3 weeks ago

    Jakarta, Indonesia Citi Full time

    The CDD/KYC Reviewer is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at...

  • Cdd/kyc Reviewer

    1 week ago

    Jakarta, Indonesia Citi Full time

    The CDD/KYC Reviewer is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at...

  • Kyc Agent

    3 weeks ago

    Jakarta, Indonesia Agent&Co Full time

    Job Desc: - Perience as a KYC or tele-verification min 1 year will be a plus - Strong customer care skills and active listening - Familiar with CRM systems and practices. - Customer orientation and ability to adapt/respond to different types of characters. - Excellent communication and observation - Ability to multi-task, prioritize and manage time...

  • Product Manager

    7 days ago

    Jakarta, Indonesia Atome Financial Full time

    About Atome Financial - Headquartered in Singapore, Atome Financial is a consumer business unit under Advance Intelligence Group. The products under Atome Financial include: - Atome: A leading buy now pay later brand in Asia Pacific which is currently present in 10 markets and partners over 15,000+ top retailers. Key merchant partners include ZALORA,...

  • Supervisor Wpb Kyc Analyst

    3 days ago

    Jakarta, Indonesia HSBC Full time

    -Job Advert Details **Some careers shine brighter than others.** If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. HSBC Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve...

  • Officer - Compl Aml Kyc Analyst

    3 days ago

    Jakarta, Indonesia Citi Full time

    The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...

  • Ccb Aml Kyc Maker

    3 weeks ago

    Jakarta, Indonesia Citi Full time

    The Compliance AML KYC Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...