Billing & Query Manager-jakarta
2 weeks ago
**WE DRIVE FOR QUALITY AND EXCELLENT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**:
**DHL pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. The more people we connect with, the better life will be on our planet.**:
**Are you interested in joining the world's most international company and making a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist**:
***JOIN DHL TODAY**:
**YOUR TASKS**
**Role Summary**:
Lead and improve the quality of Company's billing and initiate strategy to achieve the lead time of delivery invoices and improve the usage of Electronic Billing.
**MAIN RESPONSIBILITIES**:
- Ensure all billing and invoices are completed and delivered in a timely and accurate manner
- Provide solutions for complicated billing requests from major customers, striking the right balance between standardization and customers' requirements, focusing on reducing non-standard billing requirements
- Ensure queries received by Query Handling team are handled promptly and resolved within the target timeline
- Evaluate service level agreement between Sales, Marketing and CAD to ensure meeting dynamic business environment
- Be the main project member to improve the work process from the customers' standpoint and ensure the outcome can meet customers' expectation
**YOUR PROFILE**:
- Minimum Bachelor Degree in Accounting / Finance
- Have 5 - 7 years’ relevant experience with 2 years in a managerial role, preferably in logistics/transportation industry or multinational companies
- High customer focus and service orientation
- Fluent in English (written and spoken)
**WHAT WE OFFER**
- Strong career support in an international environment
- Great culture and colleagues
- Various benefit program
- Access to comprehensive learning programs
**BECOME PART OF OUR TEAM
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