Customer Service

4 days ago


Jakarta, Indonesia ATI Business Group Full time

**Role of Purposes**:
This Position will report directly to the Team Leader or Senior Team Leader to that account. This role will generally address customers' complaints and inquiries regarding flight tickets purchased on the apps or website by utilizing the Ticketing product knowledge

**Responsibilities**:

- To resolve client issues related to Airline booking as first resolution.
- To manage the inquiry on time.
- Support to escalate the higher inquiries to the respective key person.
- Ensure all work is processed according to and beyond the team's standard.
- Report any issues or system limitations to the direct supervisor.
- Carefully follow instructions and pre-established guidelines to perform assigned tasks.

**Requirements**:

- Bachelor's degree in any Major
- ** Upper-intermediate proficiency in English** (spoken, written, and reading).
- Have 1+ year working experience in **Customer Service with English communication skills**:

- Willing to work in **shifting mode (24/7) including public holidays**:

- Willing to work at Central Jakarta (Batu Tulis, Gambir) or BSD, Tangerang

**Be Part of ATI Journey**:
Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients across the globe.


  • Customer Service

    5 months ago


    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi Persyaratan** Pengalaman menghadapi customer /...

  • Customer Service

    5 months ago


    Jakarta, Indonesia PT IT Service Centre Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...

  • Customer Service

    7 months ago


    Jakarta, Indonesia Time International Full time

    To assist with all e-commerce orders.- - Manage the premier same-day delivery service offers an exceptional same-day service within Greater Jakarta.- - To assist customers with product questions.To help customers to register online and/or to process their orders- - Deal with complaints, late orders, and escalation processes where necessary. To handle...

  • Customer Service

    5 months ago


    Jakarta, Indonesia Sinergi Performa Cipta Full time

    36388-1 Location : Maspion Plaza (Jakarta) Job Desc: - Guide our consumer and partners in using our products - Manage service enquiries and disputes arising from our consumer and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community building efforts with our consumer and partners -...

  • Customer Service

    4 weeks ago


    Jakarta, Indonesia PT Andrea Berkat Abadi Full time

    Customer Service - Komunikatif dalam menangani keluhan pelanggan - Berpengalaman di bidang customer service, terutama di industri skincare - Mandiri, kreatif dan inovatif. - Bersedia WFO di Kemayoran.

  • Customer Services

    5 months ago


    Jakarta, Indonesia PERSOLKELLY Indonesia Full time

    **Location**: - Jakarta- Jakarta**Work Type**: - Contract- Have experience in frontliner - Understand and able to speak English. - Able to drive car and have a valid driver's license Position : Customer Service(Usher) Location : Jakarta Role Summary & Responsibility: Delivering customer service with high standard to provide information, delivering brand...

  • Customer Service

    5 months ago


    Jakarta, Indonesia Sinergi Performa Cipta Full time

    Job Description: - Guide our consumers and partners in using our products - Manage service inquiries and disputes arising from our consumers and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community-building efforts with our consumers and partners Requirement: - Min D3 any major With...

  • Customer Service

    2 months ago


    Jakarta, Indonesia PT Sejahtera Makmur Perkasatma Full time

    Resolve customer complaints and provide appropriate solutions. Maintain a positive, empathetic, and professional attitude towards customers. Record and update customer interactions and transactions. **Requirements**: Minimum high school graduate (SMA/SMK). Previous experience in customer service or a related field is a plus. Proficiency in Microsoft...

  • Customer Service

    5 months ago


    Jakarta, Indonesia PT Bumi Organik Internasional Full time

    Kualifikasi: - Pendidikan mínimal SMA - Freshgraduate atau berpengalaman menjadi customer service (di bidang F&B lebih diutamakan) - Dapat bergabung segera - Siap bekerja secara shifting **Education**: - SMA/SMU/SMK (preferred) **Experience**: - Customer Service: 1 year (preferred) **Language**: - English (preferred) - Mandarin (preferred)

  • Customer Service

    5 months ago


    Jakarta, Indonesia Hino Finance Indonesia Full time

    PT Hino Finance Indonesia ("HFI/Company") was established based on a joint venture agreement between Hino Motors Ltd., PT Indomobil Multi Jasa Tbk., and Summit Global Auto Management B.V. (part of Sumitomo Corporation) in accordance with the Deed of Establishment dated July 11, 2014. HFI is a captive financing company for commercial trucks, especially for...

  • Customer Service

    7 days ago


    Jakarta, Indonesia Hino Finance Indonesia Full time

    Receiving, recording and resolving all customer questions, requests and complaints in accordance with the time and method of handling determined by the company - Conduct end-to-end monitoring activities for the resolution of customer requests/complaints involving other units/vendors by coordinating directly with related units - Maintain company image and...

  • Customer Services

    4 weeks ago


    Jakarta, Jakarta, Indonesia SAP Full time

    We're seeking a Technical Quality Manager to join our Customer Services & Delivery team, where you'll play a critical role in driving customer success and the success of our organization.As a Technical Quality Manager, you will be responsible for delivering contracted services and building long-lasting engagements with our largest SAP customers. You will...

  • Customer Service

    5 months ago


    Jakarta, Indonesia Mitra10 Full time

    Kualifikasi: - Usia maksimal 28 tahun - Pendidikan mínimal SMA/K sederajat - Memiliki pengalaman mínimal 1 tahun sebagai Customer Service di perusahaan retail - Mahir menggunakan Ms. Office - Penempatan Mitra10 Fatmawati - Jakarta Selatan Ability to commute/relocate: - Jakarta: Reliably commute or planning to relocate before starting work...

  • Customer Service

    5 months ago


    Jakarta, Indonesia PT. Shing Pak Services Full time

    1) Customer Management: including but not limited to Whatsapp group management/private chat replies; 2) Data Collection: including but not limited to data collection,Assist in collecting customer feedback, activity needs, and customer opinions, etc; 3) Promotion: Guide customers to join group activities and other actions; **Requirements**: 1) Language:...

  • Customer Services

    5 months ago


    Jakarta, Indonesia PERSOLKELLY Indonesia Full time

    Have experience in frontliner - Understand and able to speak English. - Able to drive car and have a valid driver's license **Position : Customer Service(Usher)** **Location : Jakarta** **Role Summary & Responsibility**: Delivering customer service with high standard to provide information, delivering brand story, product knowledge and executing on site...

  • Customer Service

    5 months ago


    Jakarta, Indonesia Howel and Co Full time

    **Responsibilities**: - Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram). - Handle and resolve customer complaints regarding product issues, returns, and exchanges. - Manage and track orders to ensure timely delivery and address any order discrepancies. - Collaborate with the logistics team to address...

  • Customer Service

    5 months ago


    Jakarta, Indonesia Bocorocco Shoes Full time

    **Kualifikasi**: - Pendidikan min. S1 semua juruan (diutamakan komunikasi dan marketing) - Pengalaman min. 3 tahun sebagai Customer Support/Service - Memiliki pemahaman dasar dalam penggunaan website. - Memiliki pemahaman yang cukup mendalam mengenai Customer Service/Support. - Memiliki kemampuan analisa yang baik dalam memecahkan permasalahan di dalam...


  • Jakarta, Indonesia Huneety Co., Ltd. Full time

    The Customer Service Specialist is responsible for providing exceptional customer support and resolving inquiries or issues promptly and efficiently. Reporting to the Customer Service Manager, this role involves handling customer complaints, processing orders, and maintaining accurate records of interactions to ensure customer satisfaction and retention. The...

  • Customer Service

    5 months ago


    Jakarta, Indonesia PT.JASA PRIMATAMA MANDIRI Full time

    Job description: - Menjawab telfon dari prospective customer - Soft selling produk kepada customer - Menyediakan informasi mengenai product knowledge - Menangani keluhan customer dan memberikan solusi atas permasalahannya - Aktif dalam berkomunikasi baik dengan internal dan eksternal - Mencatat semua kebutuhan customer Kualifikasi: - Memiliki pengalaman...

  • Customer Service

    2 months ago


    Jakarta, Indonesia PT SPC Full time

    **Criterias & Requirements**: - S1 Psychology with minimum 2.75 GPA (fresh grad with passion in customer care are welcome to apply) - English & Bahasa proficiency with both clear articulation and written are mandatory. - Open for fresh graduate with skills to communicate with empathy, volunteer in social/humanitarian - activity would be an advantage. -...