Technical Authority Expert
4 days ago
**Our Exciting Opportunity**:
We are now looking for a Domain Support Specialist to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.
**You will**:
- Act as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
- Work shift operations as per defined shift roster and actively monitor ticket queues to ensure timely response to tickets.
- Focus on improvement of automated recovery.
- Secure Issue support for Service surveillance and Field service.
- Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
**To be successful in the role you must have**:
Bachelor Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, valuable services
KPI Analysis and synthesis capabilities
Solid knowledge of operation and solving of multivendor telecommunication equipment’s
Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies
Basic understanding and working knowledge of Scripting
Core and access network performance / configuration parameters and their interpretation and usage.
**Why Join Ericsson?**
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What Happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
**We are proud to announce at Ericsson **Indonesia**, our employees have once again voted us as a Great Place to Work® and we have been officially Certified in 2021. **Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and **this Certification acknowledges our employees value their employee experience and our workplace culture.
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