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Staff Client Success Specialist
2 weeks ago
**Pendidikan**
- **Minimal Sarjana**: Gelar sarjana di bidang **Manajemen, Pemasaran, Komunikasi, atau Bidang Teknik** peluang bagi lulusan di bidang lain yang memiliki pengalaman relevan.
- **Pendidikan tambahan**: Sertifikasi di bidang **manajemen proyek**, **layanan pelanggan**, atau **pengalaman di industri terkait** dapat menjadi nilai tambah.
**Pengalaman Kerja**
- **Pengalaman di bidang layanan pelanggan atau customer success**: Biasanya, pengalaman kerja mínimal **1-3 tahun** dalam peran layanan pelanggan, account management, atau customer success sangat dihargai. Pengalaman dalam **teknologi** atau **industri SaaS (Software as a Service)** juga sering kali dicari.
- **Pemahaman industri**: Memiliki pengalaman atau pemahaman tentang **produk atau layanan perusahaan** yang relevan dengan posisi ini (misalnya, SaaS, e-commerce, produk teknologi, dll).
- **Pemahaman tentang produk atau layanan**: Client Success Specialist harus memahami **produk atau layanan yang ditawarkan** dengan sangat baik, sehingga mereka dapat memberikan panduan yang efektif kepada klien dalam penggunaannya.
- **Keterampilan dalam penggunaan perangkat lunak CRM**: Pengalaman dengan **tools CRM** seperti **Salesforce**, **HubSpot**, atau **Zendesk** sangat penting untuk melacak interaksi dengan klien, mengelola akun, dan memastikan kualitas layanan.
- **Kemampuan analitik**: Menggunakan **data dan analitik** untuk mengevaluasi kepuasan klien, menganalisis masalah yang muncul, serta menyarankan solusi atau peningkatan produk.
**Kemampuan Komunikasi**
- **Keterampilan komunikasi verbal dan tulisan yang sangat baik**:
- **Kemampuan negosiasi dan persuasi**:
- **Empati dan kemampuan mendengarkan**:
- **Bisa bekerjasama dengan Tim**:
- **Kemampuan untuk mempelajari dan beradaptasi dengan teknologi baru**:
Jenis Pekerjaan: Penuh Waktu, Kontrak
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