Guest Service Agent

2 weeks ago


Jakarta, Indonesia MERCURE Full time

**Company Description** Mercure Jakarta Cikini, **Premium midscale hotel Strategically located for business and leisure activities in the heart of the Jakarta business district, Mercure Jakarta Cikini** **stands out as one of the leading business hotels in the city. Offers 197 rooms, 10 Meeting rooms, Ballroom, Rooftop pool, bar and restaurant.
- Welcomes guests and takes care of them from their arrival through to departure
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
- Helps meet the department's quantitative and qualitative targets

**Qualifications**
- Capable to speak **Mandarin** & English it must
- Welcomes guests as soon as they arrive with due care and attention
- Helps encourage customer loyalty by developing friendly, personalized relationships
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints and/or remarks; provides a response as soon as possible


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