Raffles Service Agent

7 months ago

Jakarta, Indonesia AccorHotel Full time

**Company Description** Raffles Hotels & Resorts **is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts extends beyond location, decor or amenities. The colleagues are inspired by the Raffles brand promise: “Raffles is an oasis for the well travelled, offering emotional luxury.” Stories of excellence are widely shared and celebrated, creating a sense of pride and inspiration. Together, we are committed to building a highly engaged workforce and creating a great workplace culture.

**Raffles Jakarta** is located in the central business district within Ciputra World 1, a prestigious emerging commercial club comprising a shopping mall, an office tower, Raffles Residences tower and the Ciputra Artpreneur art museum and theatre. Raffles Jakarta features 173 well-designed rooms and suites exuding the elegant style of Raffles hotels around the world, and the Raffles Club. Food & beverage venues include Raffles’ iconic Writers Bar, the innovative all-day dining Arts Café, Raffles Patisserie, and the Dining Room, a venue for bespoke dining experiences. The 2,600 square meter ballroom is one of the largest in Jakarta, and along with state-of-the-art meeting rooms are the city's finest venues for social events and conferences. For leisure, the hotel offers a Raffles spa, gymnasium, outdoor pool, Jacuzzis, Navina pool bar, tennis courts and a jogging track. The décor of Raffles Jakarta features unique concepts of art and colours, with inspiration drawn from the distinctive style of renowned Indonesian artist Hendra Gunawan.

“Embark on a unique career experience, a joyful journey of self-discovery” is our talent development motto. At Raffles Jakarta colleagues are passionate about transforming, assisted by the leadership team through mentoring and coaching sessions with great conversations that enable them to feel free to discover and unleash their unique potentials to achieve excellence.

If you would like to continue your episodes of excellence with Raffles Jakarta and at the same time focus on becoming your better self, consider joining us as:
**Raffles Service Agent**

The purpose of the position of **Raffles Service Agent **is to serve as the primary point of contact between the hotel and its guests through telephone communication. The Raffles Service Agent plays a crucial role in delivering exceptional guest service by efficiently handling incoming and outgoing calls, assisting guests with inquiries, and providing necessary information about the hotel's amenities and services. With a warm and courteous demeanour, the Raffles Service Agent ensures that every guest's call is attended to promptly and professionally, leaving a lasting positive impression.
**Qualifications**
- Language Proficiency: Proficiency in English and Indonesian language, fluency in another language will be beneficial.
- Communication Skills: Excellent verbal communication skills and the ability to articulate information clearly and professionally.
- Guest Service Experience: Prior experience in a guest service role, preferably in a hotel or hospitality setting, to understand guest needs and provide personalized service.
- Telephone Etiquette: Knowledge of proper telephone etiquette, including active listening and effective telephone communication.
- Computer Literacy: Basic computer skills to navigate hotel systems, record calls, and access guest information efficiently.
- Calm Under Pressure: Ability to remain calm and composed in high-pressure situations, such as managing multiple calls or handling emergency situations.

  • Raffles Service Agent

    7 months ago

    Jakarta, Indonesia Raffles Jakarta Full time

    Company Description Raffles Hotels & Resorts is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts extends...

  • Raffles Service Agent

    4 months ago

    Jakarta, Indonesia AccorHotel Full time

    **Company Description** A global luxury brand with hospitality at its heart, **Raffles Hotels & Resorts** encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of...

  • Reservation Agent

    7 months ago

    Jakarta, Indonesia RAFFLES Full time

    Company Description **Raffles Hotels & Resorts **is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts...

  • Technician - Raffles Residences

    2 days ago

    Jakarta, Indonesia RAFFLES Full time

    **Company Description** A global luxury brand with hospitality at its heart, **Raffles Hotels & Resorts** encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of...

  • Duty Engineer

    1 month ago

    Jakarta, Indonesia RAFFLES Full time

    **Company Description** A global luxury brand with hospitality at its heart, **Raffles Hotels & Resorts** encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of...

  • Chief Engineer

    1 month ago

    Jakarta, Indonesia RAFFLES Full time

    **Company Description** A global luxury brand with hospitality at its heart, **Raffles Hotels & Resorts** encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of...

  • Concierge Agent

    2 days ago

    Jakarta, Indonesia RAFFLES Full time

    **Company Description** A global luxury brand with hospitality at its heart, **Raffles Hotels & Resorts** encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of...

  • Director of Catering and Conference Services

    7 months ago

    Jakarta, Indonesia RAFFLES Full time

    **Company Description** Raffles Hotels & Resorts **is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts...

  • Mixologist

    1 month ago

    Jakarta, Indonesia RAFFLES Full time

    **Company Description** A global luxury brand with hospitality at its heart, **Raffles Hotels & Resorts** encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of...

  • Duty Manager

    7 months ago

    Jakarta, Indonesia RAFFLES Full time

    Company Description **Raffles Hotels & Resorts **is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts...

  • All Day Dining Hostess

    7 months ago

    Jakarta, Indonesia RAFFLES Full time

    **Company Description** Raffles Hotels & Resorts **is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts...

  • Assistant In-room Dining Manager

    7 months ago

    Jakarta, Indonesia RAFFLES Full time

    **Company Description** Raffles Hotels & Resorts **is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts...

  • Assistant SPA Manager

    7 months ago

    Jakarta, Indonesia RAFFLES Full time

    **Company Description** Raffles Hotels & Resorts **is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts...

  • Receptionist

    7 months ago

    Jakarta, Indonesia RAFFLES Full time

    **Company Description** Raffles Hotels & Resorts **is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts...

  • Assistant Food

    7 months ago

    Jakarta, Indonesia RAFFLES Full time

    **Company Description** Raffles Hotels & Resorts **is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts...

  • Assistant Banquet Manager

    7 months ago

    Jakarta, Indonesia RAFFLES Full time

    Company Description **Raffles Hotels & Resorts **is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts...

  • Assistant Events Manager

    7 days ago

    Jakarta, Indonesia RAFFLES Full time

    **Company Description** A global luxury brand with hospitality at its heart, **Raffles Hotels & Resorts** encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of...

  • Director of Food and Beverage

    4 months ago

    Jakarta, Indonesia RAFFLES Full time

    **Company Description** A global luxury brand with hospitality at its heart, **Raffles Hotels & Resorts** encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of...

  • Director of Engineering

    7 months ago

    Jakarta, Indonesia RAFFLES Full time

    **Company Description** Raffles Hotels & Resorts **is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts...

  • Laundry Attendant

    7 months ago

    Jakarta, Indonesia RAFFLES Full time

    **Company Description** Raffles Hotels & Resorts **is now part of Accor Group, one of the world’s largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts...