Senior Assistant

2 weeks ago


Jakarta, Indonesia Prudential Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
- To handle voice phone inquiry from client during service coverage with excellent service according to Call Evaluation Standard and SOP.
- To do Teleprocessing process that includes: Minor alteration, switching & redirection, quit from premium holiday, reprint PRUh&s card and Top up.
- To entry all interaction data into HEAT completely, promptly and do maintain to follow up pending Inquiries.
- To log in Policy detail on voice logger for every interaction.
- To send notification to Digital Service & Correspondence unit for every request from client, including reference letter, payment detail, Cost of Insurance and reprint transaction statement.
- To send request, confirmation or question to operations helpdesk (Policy Services, Premium collection, Claim, UW/NB) as a result of interaction with client via HEAT.
- To probe client and report on any potential complaint, sales practice and non-sales practice case to Team Leader immediately.
- To achieve 85% individual utilization.
- To commit with daily schedule from Training Performance Management Unit.
- To do the continuous improvement based on feedback from Team Leader and Training Performance Management Unit.

and
- To deliver service on Saturday.



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