Villa Front Desk Agent Ayana Bali

4 weeks ago


Denpasar, Indonesia AYANA Hospitality Full time

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Villa Front Desk Agent to work with our Rooms team at the finest 5-star luxury resort in Bali.

**Summary of Responsibilities**:

- Greet guests and provide outstanding customer service
- Check guests in and out of the hotel
- Answer and direct incoming calls and assist with guest inquiries
- Book and modify reservations
- Handle cash, credit card, and other payment transactions
- Respond to guest needs, requests, and complaints in a timely and efficient manner
- Maintain accurate guest records and ensure confidential information is protected

**Requirements**:

- Indonesian Citizen only
- Minimum of 1 year experience in the same position in a large luxury resort
- Eloquent in English communication in both written and spoken. Fluent in Korean, Mandarin, Japanese or other languages is an advantage
- Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirabl



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