Admin Customer Relation

4 weeks ago


Jakarta, Indonesia PT Citra Sukses Analis (CSA Institute) Full time

**Our Sister Company Sertifikasiku**
**Currently Hiring for Admin Customer Relation**

**Kualifikasi**:⁠ ⁠**
- Pendidikan mínimal SMA/SMK sederajat (diutamakan D3/S1 semua jurusan).⁠ ⁠
- Memiliki pengalaman mínimal 1 tahun di bidang administrasi atau customer service (fresh graduate dipertimbangkan).⁠ ⁠
- Usia maksimal 30 tahun.⁠ ⁠
- Menguasai Microsoft Office (Word, Excel, PowerPoint) dan sistem administrasi berbasis digital.⁠ ⁠Memiliki kemampuan komunikasi yang baik, baik secara lisan maupun tulisan.⁠ ⁠Mampu bekerja secara detail, rapi, dan terorganisir.⁠ ⁠
- Berorientasi pada layanan pelanggan dan mampu menangani komplain dengan tenang.⁠ ⁠Memiliki kemampuan multitasking dan manajemen waktu yang baik.⁠
- ⁠Diutamakan yang memiliki pengalaman menggunakan software CRM (Customer Relationship Management).⁠ ⁠
- Berdomisili sesuai area kerja atau bersedia relokasi (jika diperlukan).

**Tanggung Jawab Utama**:⁠ ⁠
- Mengelola data peserta pelatihan dan memastikan informasi peserta selalu terupdate.⁠
- ⁠Menyusun laporan terkait keluhan peserta pelatihan dan solusi yang telah diberikan.⁠ ⁠
- Berkoordinasi dengan tim internal terkait penyelesaian masalah peserta pelatihan.⁠ ⁠
- Menangani permintaan dan keluhan pelanggan dengan cepat dan profesional.⁠ ⁠
- Memastikan setiap komunikasi dengan pelanggan terdokumentasi dengan baik.

Jenis Pekerjaan: Penuh Waktu



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