Associate, Merchant Analyst

2 weeks ago


Jakarta, Indonesia Grab Full time

**Job Description**:
**Life at Grab**

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

**Get to know the Team**

The Performance Management team is an established team responsible for making Grab Food/Mart Sales Team running smoothly to achieve their target. We make an impact by consistently tracking & monitor our sales team performance and find a better way to improve it over time, by setting the right OKR & incentive structure, conducting engagement & training, and doing experiments. Our team is made up of high achiever individual who posses both strategic and operation mindset with a strong people skills to make sure the best execution. If you are looking for the opportunity to create ideas and implement it, especially within sales organization, then you should join our team

**Get to know the Role**

**The Day-to-Day Activities**:

- Help the manager regarding the analysis and recommendation on how to improve overall sales team performance by tracking and monitoring sales team performance
- Actively engage with sales team through the engagement program
- Responsible to set up, conduct and evaluate the training program for sales team
- Routinely align with product team, to make sure our sales team up-to-date with Product development within grab organization
- Develop a framework to evaluate, track, and improve overall merchant satisfaction to our sales team

**The Must-Haves**:

- You have Heart, Hunger, Honour and Humility
- You have experience with MS. Office, especially excell
- You are experienced to handle sales team
- You have some/strong/extensive working knowledge of sales
- You must comfortable working with a large group of people
- You are a strong communicator and team player

**The Nice-to-Haves**:

- You have an understanding of SQL would be an advantage

**Our Commitment**

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

**About Grab**

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

**Join us today to drive Southeast Asia forward, together.



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