Guest Service

13 hours ago

Yogyakarta, Indonesia Mindo Management Solutions Full time

**Benefits**
- Excellent working environment
- Laptops and PCs provided
- Work and life balance

We are looking for fluent English speakers to join our growing Guest Service Department.

If you are a fluent English speaker and have some customer service experience, you are welcome to apply.

**Requirements**:

- **Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors**:

- Have a good problem analysis and problem-solving skills.
- Fluently English Speaking with no accent
- Comfortable using computers.
- Fast learner on new software
- Preferably have the experience with customer service/call, center/banking, tele-sales / online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)
- Can successfully communicate with the customer to gather information and learn about their needs and expectations
- Hard Worker, patient, highly responsible, punctual, honest, professional, able to work under pressure
- **Applicants must be willing to work 24 hours shifting system**

**Responsibility**
- Initiate a phone call with overseas customers.
- Be in charge of helping guests with their vacation rental reservations and helping to ensure they have a great vacation rental experience from the time they search for the perfect property until they check out.
- Handling and resolving customer complaints.
- Communicating and coordinating with colleagues and internal departments.

**Job Types**: Full-time, Contract

**Salary**: Rp2,500,000 - Rp3,500,000 per month

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)

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