IT Problem Management and Ptg Champion

3 weeks ago


Jakarta, Indonesia Manulife Full time

**Position Responsibilities**:

- Ensure incident and service request ticket have been completed properly.
- Analyze, identify recurring incident
- Provide up-to-date incident and service request report or dashboard
- Create and maintain problem management dashboard and hold problem management committee meeting
- Escalating complex or unresolve issues to manager, higher-level support or specialized teams
- Proactive communicate, update and respond to manager, stakeholder, agency and banca sales, courage to speak up during P1/P2 bridge call or meeting
- Provide formal or informal communication to user clearly by using non-technical or common term that can be easy understood by user

**Required Qualifications**:

- 3 Years of Project Manager
- 2 years of experience with Power BI
- Familiar and mastering with Excel
- Proficient and active communication in English

**Preferred Qualifications**:

- Familiar and has experience with Power BI
- Familiar with data analytic
- Active communication in English

**_When you join our team: _**
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Working Arrangement**

Hybrid


  • Problem Manager

    2 weeks ago


    Jakarta, Indonesia Paymentology Full time

    Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 60 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer,...

  • Problem Manager

    1 week ago


    Jakarta, Indonesia Ericsson Full time

    **Our Exciting Opportunity**: We are now looking for a Customer Problem Manager who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement (SLA) performance levels. You will also be responsible for receiving...


  • Jakarta, Indonesia PT Bank Mandiri (Persero) Tbk. Full time

    We are looking for Problem Management Analyst As a Problem Management Analyst, you will be responsible for research the root causes of incidents, make temporary solutions (workarounds) available, and develop final solutions for known errors. Coordinate and work with other related production support team **General Qualifications**: Strong sense of...

  • Bu Ci Champion

    4 weeks ago


    Jakarta, Indonesia PT Phoenix Resources International Full time

    BU CI Champion - Diploma's or Bachelor's or Master's Degree in related field experienced. - Minimum 10 years of professional experience in Production Process, maintanances or equivalent. - Good Understanding SAP. Ms. Office, Planning Maintenance for Pulp Production machine & manpower, and Material Management. - Ensure that all production plans are achieved...


  • Jakarta, Indonesia Schlumberger Full time

    **Technical Service Experts (Domain Champion - Production Chemistry)**: Jakarta - Indonesia **Job Title**: Technical Service Experts (Domain Champion - Production Chemistry) **Location**: Cikarang **Responsibilities**: Capable to perform the technical services scope for Production Chemistry, such as: - Perform Technical System Analysis for production...


  • Jakarta, Indonesia Bayer Full time

    **MD Champion Corn** Purpose: **Country Market Development Champion.** Accountable for country related products Technical positioning and value proposition development and finalization, based on each squad needs and Bayer pipelines to design, intergrade, summarize and fine tune the local recommendation. **Country Technical Training specialist to lead the...

  • PMO - Project Manager

    3 weeks ago


    Jakarta, Indonesia IT Group Indonesia Full time

    Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary - Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews - Ensuring that systems, procedures, and methodologies are in...

  • Partnership Manager

    6 days ago


    Jakarta, Indonesia Gift Management Asia Pte. Ltd. Full time

    Gift Management Asia Pte. Ltd. (Giift) drives the largest and more progressive global loyalty marketplace. Giift innovative loyalty technology turns rewards programs into fungible currencies. Giift operates in more than 50 countries, with offices in New York, London, Singapore, Wuhan, Nairobi, Dubai, Jakarta, Mumbai, Colombo, Doha, and Dhaka. You will be...


  • Jakarta, Indonesia IT Group Indonesia Full time

    Create new opportunity of products and services from new and or existing Customers - Provide price quotations / estimate and insure that the price is right and meet with client requirement - Must be able to build and maintain strong professional account relationship and customers satisfaction - Identify and win new customers through effective new business...

  • HR Consulting Manager

    3 weeks ago


    Jakarta, Indonesia Mercer Full time

    Job Description For Posting To strengthen our growing business in Jakarta, we are looking for talent to join our Career business, as a **HR Consulting Manager** **Our Culture**: Entrepreneurial, Data-hungry, Curious, Energetic and Ambitious **Skills we really care about**:Problem-Solving, Creative Thinking, Collaboration, Adaptability **What can you...

  • HR Consulting Manager

    4 weeks ago


    Jakarta, Indonesia Mercer Full time

    To strengthen our growing business in Jakarta, we are looking for talent to join our Career business, as a **HR Consulting Manager** **Our Culture**: Entrepreneurial, Data-hungry, Curious, Energetic and Ambitious **Skills we really care about**:Problem-Solving, Creative Thinking, Collaboration, Adaptability **What can you expect ?** - Lead sales and...

  • Senior Manager, Qms

    4 weeks ago


    Jakarta, Indonesia Micron Full time

    **Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...


  • Jakarta, Indonesia IT Group Indonesia Full time

    Provide database support services at all times to ensure continuous system availability. - Assist in design, development and implementation of database systems. - Performs database upgrades and migrations to support IT projects. - Optimize database systems for performance and operational efficiency. - Perform data back -up and archival on a regular basis. -...


  • Jakarta, Indonesia IT Group Indonesia Full time

    Provide database support services at all times to ensure continuous system availability. - Assist in design, development and implementation of database systems. - Performs database upgrades and migrations to support IT projects. - Optimize database systems for performance and operational efficiency. - Perform data back -up and archival on a regular basis. -...


  • Jakarta, Indonesia Agrius IT Full time

    **Job Description"** **Key Responsibilities**: - Proactively source new sales opportunities - Communicate and demonstrate the value of our IT products - Build and maintain strong customer relationships - Stay informed about industry trends and competitors - Utilize virtual meetings and online demos to engage prospects - Manage and prioritize sales...

  • Sr. Marketing Manager

    3 weeks ago


    Jakarta, Indonesia TaniHub Group Full time

    Manage retail lenders and be the champion for the lenders side to the management team. Be a great communicator and problem solver for both internal and external stakeholders when it comes to retail lenders. Coordinating content marketing deliverables with the marketing team, including the content development proposed by the Product team. Continuously...

  • Design Manager

    4 weeks ago


    Jakarta, Indonesia Luminare Consulting Full time

    **About the job Design Manager (Tech Unicorn)**: We are recruiting on behalf of one of Tech Unicorn companies in Indonesia and they are looking for Design Manager to implement and achieve the overall design project objectives for a business domain. **Job Descriptions** - Oversee the development of design project plans based on business objectives - Manage...


  • Jakarta, Indonesia Ivosights Full time

    Ivosights is a Technology company which aim to leverage the implementation of IT as customer engagement platform. With the development of Ripple10 and Sociomile as our product champion, Ivosights has been able to deliver a product for its client to understand, engage, and delight its customer. As we aim to boost our growth target, we are looking for more...


  • Jakarta, Indonesia SMART Agribusiness and Food Full time

    Ensure the execution of talent management practices in businesses & functions align with Talent Management Policy & Governance, collaborate with HRBP & key stakeholder in talent management process (talent identification and validation, succession planning, career discussion, development intervention). - Manage Top 100 talent group portfolio (especially for...


  • Jakarta, Indonesia LRI Invest Full time

    Description The Senior Client Relationship Manager will act as the new and existing client point of contact for all queries and coordinate internal stakeholders to resolve queries with the highest level of client satisfaction. Actively managing client relationships with the client relationship team, achieving revenue targets and drive business P&L. Job...