Customer Logistics

6 days ago


Jakarta, Indonesia Kanmo Group Full time

**Key Responsibilities**:

- Manage the full fulfillment cycle from order to delivery for all home delivery orders working with our Warehouse teams, carriers and store colleagues to ensure deliveries or store collections are managed seamlessly
- Customer contacts through all mediums will be managed whether by phone, chat, WhatsApp, social media and through marketplace chat
- The ultimate goal of this role is to ensure that our customers (who purchase through a direct channel or website channel) receive an exceptional customer experience (received orders in the most efficient and prompt manner)
- Oversee e-commerce order processing and inventory fulfillment Work with internal fulfillment team to track problem and solve issues
- Assist in ideating and implementing new processes to prevent issues and improve operations. Identify operational problems, project-related issues, changes, variances and contingencies that may arise; facilitate problem resolution with appropriate parties
- Work closely with internal & external partners, including warehouses & 3PL companies, to streamline communication and drive process and quality. Serve as an advocate for the customer experience from time of project ideation to post-sale engagement
- Liaise with customer service teams to proactively approach projects pre and post fulfillment, insuring they have the latest details to work from to provide exemplary customer experiences
- Oversee B2B and Social commerce sales.

**Requirements**:

- Diploma or Bachelor degree holder any field.
- At least 3 years experience in D2C deliveries and logistics for ecommerce
- Must have worked at improving end to end SLA's and worked with carriers and packaging suppliers previously
- Record of successful distribution and logistics management
- Excellent analytical, problem solving and organizational skills
- Ability to work independently and handle multiple projects



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